Julie Shippy
Kansas City,Missouri
Summary
Dedicated professional with extensive experience in non-profit administration, including a key role supporting the Mayor's office. Proven track record in calendar management, stakeholder engagement, and community relations, fostering collaborative efforts to address administrative challenges and improve membership growth.
Overview
26
26
years of professional experience
Work History
Executive Administrative Assistant
Mayor's Office
Kansas City, USA
01.2024 - Current
- Executed diverse administrative tasks to support team operations.
- Reviewed materials and assembled factual information to relieve Mayor of administrative details.
- Receive and prepare official replies to inquiries, suggestions, and complaints that come in by mail, telephone, and personal visits from the general public, civic and other organizations, and other governmental units.
- Develop work methods and routines. Important or complicated assignments are checked in detail upon completion.
- Analyze a variety of administrative problems, to make sound recommendations as to their solution, and to prepare working procedures.
- Carried out brief instructions from the Mayor promptly and effectively. Express ideas effectively, orally and in writing. Maintain harmonious and effective working relationships with other employees and the general public.
- Extensive knowledge of Public or business administration that includes the basic principles of organization and other related areas.
- Thorough knowledge of: Research techniques and of the sources and availability of information.
- Modern office practices, procedures, and equipment.
Director of Membership
Downtown Council (DTC)
Kansas City, Missouri
02.2001 - 07.2024
- Led Membership Committee to develop initiatives and strategies for member engagement.
- Developed and distributed newsletters and communications to keep members informed about events and opportunities.
- Developed and implemented strategies to increase membership numbers.
- Analyzed market trends to identify opportunities for expanding membership base.
- Organized monthly meetings for members to discuss current issues.
- Provided support in creating promotional materials for new campaigns.
- Assisted in recruiting new members by attending networking events.
- Monitored member feedback to ensure satisfaction with services provided.
- Established guidelines for maintaining accurate records of all member activity.
- Responded promptly to inquiries from prospective or current members about benefits and services offered.
- Prepared budget proposals outlining projected costs of programs and initiatives.
- Managed social media accounts to engage existing members and attract new ones.
- Resolved any customer service issues that arose from existing members.
- Drafted reports on membership growth trends, including data analysis.
- Created and maintained relationships with members, vendors, and sponsors.
- Coordinated special events to cultivate relationships with potential members and enhance community engagement.
- Served as a liaison between staff, board of directors, and external partners regarding membership matters.
- Collaborated with other departments on projects related to member engagement.
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Worked closely with the President, Vice President, and colleagues to assist in organizing, managing, and planning membership campaigns and events.
- Collaborated with colleagues to develop, promote, and manage creative and effective recruitment and retention programs, resources, and marketing collateral.
- Maintained accurate and up to date member data records, stakeholders and inactive members in Bloomerang.
- Worked with Controller to maintain and utilize Membership Dashboard to track member renewals and resignations.
- Implemented a successful, well communicated, and timely annual membership renewal campaign.
- Process new memberships and membership related correspondence.
- Implemented recruitment strategies with the Membership Committee.
- Planned outreach to prospective members in collaboration with appropriate DTC Executive Committee members, Membership Committee members and/or other volunteer leaders.
- Led Office Summit Sub-Committee as primary staff liaison.
- Worked with the Business Attraction & Retention Committee Lead, President, Vice President, and event consultant, to develop and implement targeted strategies to create a relevant, well attended, and financially successful event.
- Worked with event planner, President, and Vice President to develop a plan to achieve sponsorship goals. Coordinated sponsorship development; tracked sponsorship decisions and managed sponsorship fulfillment in a timely and professional manner.
- Executed the Quarterly Business Recognition Event.
- Created email for invitation to events through emfluence.
- Invited speakers to the event. For example, the mayor and city manager along with the council members.
- Assisted with planning, production, and execution of DTC Board meetings and other member events, including vendor management and sponsorship development.
- Assisted with planning, production and successful execution of the Annual Luncheon and Urban Hero Reception as needed.
- Managed computers for DTC & CIDS (ensure upgrades are made; maintenance, virus protection).
- Provided advice regarding computer and software issues for staff and contractors.
- Worked as the IT lead for both the Downtown Council and the Downtown Community Improvement Districts.
- Acted as a Google Administrator (assist with new emails and user management).
- Supported management of Conference Room technology and Wi-Fi systems.
- Deposited incoming checks for all organizations.
- Completed payroll for DTC and CIDS as a backup for the Controller.
- Managed membership recruitment strategies to increase engagement and participation.
- Developed and implemented outreach programs to enhance member services and benefits.
- Coordinated events and workshops to foster community connections among members.
- Oversaw membership database management using CRM systems for accurate record-keeping.
- Collaborated with local organizations to promote DTC initiatives and partnerships.
- Reviewed member feedback to improve service offerings and address concerns promptly.
- Created newsletters and communications to inform members about upcoming events and opportunities.
- Developed and implemented strategies to increase membership numbers.
- Analyzed market trends to identify opportunities for expanding membership base.
- Organized monthly meetings for members to discuss current issues.
- Provided support in creating promotional materials for new campaigns.
- Assisted in the development of marketing plans aimed at attracting new members.
- Assisted in recruiting new members by attending networking events.
- Monitored member feedback to ensure satisfaction with services provided.
- Established guidelines for maintaining accurate records of all member activity.
- Responded promptly to inquiries from prospective or current members about benefits and services offered.
- Prepared budget proposals outlining projected costs of programs and initiatives.
- Managed social media accounts to engage existing members and attract new ones.
- Resolved any customer service issues that arose from existing members.
- Drafted reports on membership growth trends, including data analysis.
- Created and maintained relationships with members, vendors, and sponsors.
- Coordinated special events designed to build relationships with potential members.
- Served as a liaison between staff, board of directors, and external partners regarding membership matters.
Education
Bachelor of Science - Business Management
University of Phoenix
Overland Park, KS05-2009
Associate of Science - Business Management
Cowley County Community College
Arkansas City, KS05-1995
Skills
- Project Management
- Office administration
- Event coordination
- Document control
- Database management
- Research techniques
- Customer relationship management
- Membership development
- Stakeholder engagement
- Due Diligence
- Process optimization
- Scheduling
- Calendar coordination
- Meeting planning
- Meeting support
- Excel proficiency
- Spreadsheet development
- Reporting documentation
- Spreadsheet tracking
- Budgeting assistance
- MS Office
- Adobe
- Virtual Meeting Setup
- Communications
- Business correspondence
- Administrative support
- Time management
- Multi-tasking
- Team collaboration
- Problem resolution
- Dispute Resolution
- Relationship building
- Communications Coordination
- File management
- Office management
- Data confidentiality
- Confidentiality
- Phone etiquette
- Team Coordination
- Maintaining schedules
- Meeting Coordination
- Schedule management
- Customer service
- Event coordination
- Visual Communication
- Virtual Meeting Setup
- MS Office
- Spreadsheet development
- Team Coordination
- Phone etiquette
- Administrative support
Timeline
Executive Administrative Assistant
Mayor's Office
01.2024 - Current
Director of Membership
Downtown Council (DTC)
02.2001 - 07.2024
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Business Management
Cowley County Community College