Julie Silva
Reno
Summary
Dedicated front desk receptionist with strong customer service and time management skills. Committed to enhancing client experiences through efficient appointment scheduling and effective communication.
Detail-oriented with extensive experience in customer service and front office management. Recognized for exceptional listening skills and the ability to address client inquiries promptly, driving improved client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
All Aboard Dog Grooming
Novato, CA
09.2016 - 12.2025
- Managed appointment scheduling efficiently, optimizing daily operations and reducing wait times.
- Greeted clients warmly, fostering positive first impressions and enhancing customer experience.
- Handled client inquiries promptly, providing information on services and addressing concerns effectively.
- Coordinated with grooming staff to ensure smooth transitions of pets between check-in and grooming services.
- Also ensured dogs had water and i would take them outside as needed.
- At the end of each day, i was in charge of cleaning the shop for the next day.
Front Cashier
Doll House Trains And More
Novato, CA
04.2014 - 06.2016
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and performed daily reconciliations.
- collaborated with other employees to create outstanding displays.
- Trained new cashiers on operational procedures and customer service standards.
Cashier
Shell Gas Station
Novato, CA
05.2011 - 09.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory levels, restocking shelves to optimize product availability.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Napa Valley Adult School
Novato, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Front office management
- Work prioritization
Timeline
Front Desk Receptionist
All Aboard Dog Grooming
09.2016 - 12.2025
Front Cashier
Doll House Trains And More
04.2014 - 06.2016
Cashier
Shell Gas Station
05.2011 - 09.2013
High School Diploma -
Napa Valley Adult School