Julie Smith
Coatesville,PA
Summary
Customer oriented Optical General Manager dedicated to delivering positive customer experience to promote loyalty and repeat business. Sales leader with sound judgement, good planning abilities, and interpersonal communication strengths. Experienced in focusing on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high volume sales environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
Work History
General Manager
Visionworks
04.2011 - Current
- Drove year-over-year business growth at high volume sales location while leading operations, strategic vision, and long-range planning
- Managed budget implementations, employee reviews, training, and schedule
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with annual sales plan
Sales Supervisor
LensCrafters
12.2008 - 05.2011
- Worked jointly with team members to assist with closing sales, cross-selling, and upselling of products and services
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Education
Associate - Ophthalmology Science
Camden County College
Blackwood, NJSkills
- Employee Motivation
- Performance Assessment
- Business leadership
- Multitasking and prioritization
- Goal Setting
- Team Leadership
- Analytical and Critical Thinking
- Cultural Awareness
- Sales Coaching
- Customer Relations
Awards
Exceptional customer service results in region | 2013, GM of the year in region | 2014, Best ebit to plan in territory | 2014, Best MVC multi in territory | 2017, Highest sales to plan in territory | 2019
Timeline
General Manager
Visionworks
04.2011 - Current
Sales Supervisor
LensCrafters
12.2008 - 05.2011
Associate - Ophthalmology Science
Camden County College