Julie Thomson
West Jordan,UT
Summary
Compassionate and results-driven leader with extensive experience in homeless services, substance use recovery support, and trauma-informed care. Proven track record managing supportive housing and shelter programs while leading diverse teams to deliver high-quality services for vulnerable populations. Skilled at building community partnerships, coordinating resources, and developing programs that promote housing stability, safety, recovery and long-term self-sufficiency.
Overview
7
7
years of professional experience
Work History
Property Manager
Switchpoint
Salt Lake City, UT
04.2023 - Current
- Managed property operations for supportive housing project serving veterans with disabilities and chronic homelessness over age 55. Assisted residents by providing wraparound support within a community of 94 units.
- Managed resident onboarding by verifying eligibility, assigning units, and executing lease agreements to streamline housing operations.
- Oversaw case management operations to ensure provision of appropriate services, including customized plans for client housing stability.
- Facilitated community outreach by representing and advocating for organizational mission and values at various events.
- Oversaw a team of over 20 support staff, Ensured front desk manager evaluated employees performance metrics. Delivered ongoing training and coaching to foster professional and staff development
- Engaged in professional development through targeted trainings and conferences focused on homeless services,trauma informed care, substance abuse and mental health
- Ensured precise documentation of financial transactions etc to support our budget, financial management and state reporting.
- Facilitated regular staff meetings to evaluate progress and pinpoint improvement opportunities
- Facilitated a nurturing atmosphere for residents, and staff focusing on underlying poverty issues, safety and guiding them towards sustainable self-sufficiency.
Director of Shelter Operations
Switchpoint
Salt Lake City
10.2022 - 04.2023
- Directed the day to day operation of a 60-75 bed temporary winter shelter in Millcreek
- Cultivated relationships with local law enforcement residents, business owners and city leaders to keep the neighborhood clean and safe during the project and work together to collaborate the best possible environment for our clients.
- Fostered an welcoming space that clients felt safe, supported and were treated with respect and dignity
- Ensured all staff were offering a trauma informed approach when providing services to our clients.
- Attended community events representing the organization's mission and values.
- Ensured compliance with regulations related to shelter operations, HMIS data reporting and city requirements.
- Organized donations within the community to collect items such as blankets, clothing and hygiene.
- Organized activities to build a strong team and create a healthy and fun workplace for staff.
- Maintained accurate and confidential records of client data and daily reports
- Developed and implemented shelter policies and procedures.
Front Desk Manager
Switchpoint.
Salt Lake City, UT
11.2021 - 10.2022
- Hired and trained a front desk support team to provide 24 hr support for a 97 unit supportive housing community.
- Offered support to our residents, document daily notes, facilitate support meetings and activities.
- Maintain safety and security throughout the property.
- Assisted in the development of policies and procedures of this pilot project.
- Attended weekly care coordination meetings to support our residents along as they become self sufficient.
Office Manager
Timberworx
West Valley City, UT
04.2019 - 11.2021
- Responsible for customer service which included answering calls, setting up appointments for estimates and tree work
- Ensured each job was completed to customer satisfaction and payment was completed or billed to our corporate accounts.
- Dispatched daily routes to our tree climbers and groundsmen
- Build a customer base of satisfied lifelong customers.
Education
Associate of Science - Social Sciences
Salt Lake Community College
Salt Lake City, UT06-2006
Skills
- Recovery coaching
- Peer support & Case management
- Trauma informed care
- Harm reduction
- Knowledge of HMIS & BestNotes
- Strong leadership and team building skills
- Homeless Shelter Operations
- Multi family Property & maintenance management
- Fair housing laws
- Payment collection
Timeline
Property Manager
Switchpoint
04.2023 - Current
Director of Shelter Operations
Switchpoint
10.2022 - 04.2023
Front Desk Manager
Switchpoint.
11.2021 - 10.2022
Office Manager
Timberworx
04.2019 - 11.2021
Associate of Science - Social Sciences
Salt Lake Community College