Julie Velasquez
Hollis
Summary
Dynamic cashier with extensive experience at Staples, recognized for exceptional customer service and efficient cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining a clean and organized checkout area while processing transactions accurately, ensuring a seamless shopping experience for all patrons.
Overview
7
7
years of professional experience
Work History
Cashier
Post & Parcel
The Bronx
11.2021 - 05.2023
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed sales transactions to prevent long customer wait times.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to social distancing protocols and wore mask or face shield.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained work area and kept cash drawer organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Stocked shelves with merchandise when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customer inquiries regarding store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Cashier
Staples
Manhattan
01.2021 - 09.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained work area and kept cash drawer organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Scanned items and checked pricing on cash register for accuracy.
- Worked closely with front-end staff to assist customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Performed other duties as assigned by management.
Cashier
Staples
The Bronx
07.2019 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained work area and kept cash drawer organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Welcomed customers, offering assistance to help find store items.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Helped with purchases and signed customers up for rewards program.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
Wendys Restaurant
New York
04.2016 - 01.2017
- Collected payments and provided accurate change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
GED -
Bronx Community College
Bronx, NYSkills
- Customer service
- Sales transactions
- Cash handling
- Point of sale systems
- Team collaboration
- Effective communication
- Problem solving
- Customer assistance
- Honest and dependable
- Inventory stocking
- Verbal communication
- Adaptable and flexible
- Reliable and responsible
- Quick decision making
- Returns and exchanges
- Service minded
- Organizational skills
- Flexible schedule
- Customer service excellence
- Basic math
- Inventory restocking
- Empathy and patience
- Price checking
- Cleanliness
- Multitasking and organization
- Excellent communication
- Return and exchange processing
- Teamwork
Languages
English
Full Professional
References
References available upon request.
Timeline
Cashier
Post & Parcel
11.2021 - 05.2023
Cashier
Staples
01.2021 - 09.2021
Cashier
Staples
07.2019 - 11.2019
Cashier
Wendys Restaurant
04.2016 - 01.2017
GED -
Bronx Community College