Julie Weston
St Louis,MO
Summary
Achieved significant reduction in trainee accident rates at Affto School Dist by optimizing training methods and fostering team collaboration. Expert in vehicle inspection and passenger management, I excel in mentoring and developing tailored lesson plans. My approach enhances safety and customer satisfaction, showcasing strong mentoring abilities and defensive driving skills.
Overview
27
27
years of professional experience
Work History
School Bus Driver Trainer
Affto School Dist
06.1998 - 12.2024
- Optimized resource allocation by continuously assessing the effectiveness of current training methods and adjusting strategies accordingly.
- Facilitated collaboration among trainers by organizing team meetings to discuss best practices and share experiences in the field.
- Reduced accident rates among trainees through meticulous instruction in vehicle maintenance and pre-trip inspections.
- Supported trainee success with tailored lesson plans that accommodated individual learning styles and needs.
Shuttle Driver
Lighten Service
01.2014 - 08.2022
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Customer Service Representative
Panera Bread Company
01.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Skills
- Wheelchair securement
- Passenger Management
- Mentoring abilities
- Bus evacuation drills
- Defensive Driving
- Vehicle Inspection
- Route Planning
- Student Behavior Management
- Fire Extinguisher Use
- Maintenance knowledge
- Weather Preparedness
- Accident reporting
- Emergency Procedures
- Disability Awareness
- Special Needs Support
- Fueling procedures
- Incident analysis
- State Regulations Compliance
Timeline
Shuttle Driver
Lighten Service
01.2014 - 08.2022
Customer Service Representative
Panera Bread Company
01.2014 - 01.2016
School Bus Driver Trainer
Affto School Dist
06.1998 - 12.2024