Juliett Fatzinger
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Catasauqua Auto Repair
Catasauqua, PA
06.2023 - Current
- Managed appointment scheduling for customer vehicle repairs and maintenance.
- Coordinated communication between customers and mechanics regarding vehicle status updates.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted in maintaining accurate records of service history and customer interactions.
- Processed customer payments and invoices using company software systems.
- Provided excellent customer service by explaining repairs and recommendations clearly.
- Conducted routine maintenance services, including oil changes and brake inspections.
Co-Manager
Windsor Fashions
Whitehall, Pa
01.2022 - 10.2022
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Assisted in managing daily store operations and staff activities.
- Trained and mentored new employees on customer service standards.
- Coordinated inventory management and merchandise presentation efforts.
- Implemented visual merchandising strategies to enhance sales displays.
- Resolved customer inquiries and complaints effectively and promptly.
Customer Service Supervisor
At Home
Whitehall, Pa
02.2020 - 07.2022
- Supervised customer service team to ensure quality support and engagement.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer complaints to maintain satisfaction and loyalty.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Monitored team performance and provided feedback for continuous improvement.
- Trained staff on product knowledge and effective communication techniques.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
Education
Catasauqua High School
Catasauqua, PASkills
- Appointment scheduling
- Customer relationship management
- Digital payment processing
- Payment processing
- Office organization
- Project coordination
- Staff training and development
- Employee training
- Staff supervision
- Team building
- Adaptability
- Service record maintenance
- Care consultation
References
References available upon request.
Timeline
Administrative Assistant
Catasauqua Auto Repair
06.2023 - Current
Co-Manager
Windsor Fashions
01.2022 - 10.2022
Customer Service Supervisor
At Home
02.2020 - 07.2022
Catasauqua High School