Shaniela Gentles
Orlando,FL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Mcdonalds
Orlando, FL
03.2020 - Current
- Trained over 200 employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Cashier
Bath & Body Works
Orlando, FL
09.2020 - 04.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Used suggestive selling techniques to promote add-on sales.
Receptionist
Chews A Puppy
Orlando, FL
01.2020 - 09.2020
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Greeted visitors and provided them with assistance.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Crew Trainer
Panera Bread
Orlando, FL
02.2019 - 01.2020
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Stayed up to date on requirements of all team positions to optimize training.
- Kept training materials updated with regulatory, procedural or policy changes.
Education
Hospitality Administration And Management
Hamburger University
Chicago, IL02.2023
Associate of Applied Science - Accounting And Business Management
Orange Technical College
Orlando, FLSkills
- Cross-Functional Team Management
- Supervision and Training
- Resource Allocation
- Staff Development
- Staff Scheduling
- Operations Oversight
- Recruitment and Hiring
- Business Leadership
- Quality Assurance
- Budget Control
Certification
- servsafe
- microsoft office suite
- Information Technology Assistant
- Accounting Clerk
Timeline
Cashier
Bath & Body Works
09.2020 - 04.2021
Manager
Mcdonalds
03.2020 - Current
Receptionist
Chews A Puppy
01.2020 - 09.2020
Crew Trainer
Panera Bread
02.2019 - 01.2020
Hospitality Administration And Management
Hamburger University
Associate of Applied Science - Accounting And Business Management
Orange Technical College
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