JULIETT TOWNSEND
Las Vegas
Summary
Dynamic, results-oriented professional with extensive experience and exceptional interpersonal skills. Recognized for strong organizational abilities and a high-energy approach, dedicated to delivering outstanding service and fostering positive relationships. Eager to leverage expertise in a challenging role that values commitment and excellence. Passionate about contributing to team success while enhancing customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
Burd Home Health
Las Vegas, NV
09.2025 - Current
- Provided compassionate care and support to clients in daily living activities.
- Assisted clients with mobility, personal hygiene, and medication management.
- Developed personalized care plans to meet individual client needs and preferences.
- Maintained accurate records of client health status and progress reports.
Personal Care Assistant
Freedom Care
01.2023 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Administered medication and monitored health conditions to ensure client safety.
- Developed personalized care plans in collaboration with healthcare professionals.
- Coordinated transportation services for clients to attend medical appointments and community events.
Security Officer
LED Securities
Las Vegas, NV
01.2020 - 11.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, providing first aid and coordinating with emergency services.
- Implemented safety protocols that enhanced overall workplace security measures.
- Developed incident reports documenting findings and actions taken during disturbances.
- Collaborated with law enforcement for investigations and resolution of security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Personal Care Assistant
702 Caregivers
01.2014 - 03.2025
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Loan Specialist
Foundever/USAA
06.2019 - 02.2025
- Reviewed and processed loan applications for accuracy and completeness.
- Evaluated creditworthiness of applicants using advanced analytical tools.
- Facilitated communication between clients and underwriting teams to expedite approvals.
- Collaborated with cross-functional teams to improve customer experience and service delivery.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Security Guard
LED Security
01.2020 - 11.2024
- Secured location and patrolled commercial properties.
- Intervened in altercations and to prevent illicit activities.
- Investigated incidents and compiled detailed reports.
Customer Service Representative
Nike
03.2022 - 10.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Supervisor
Fast Test Now
12.2021 - 01.2022
- Supervised team operations to ensure efficiency and adherence to quality standards.
- Implemented process improvements leading to enhanced workflow productivity.
- Trained and mentored new staff on best practices and safety protocols.
- Coordinated scheduling and resource allocation for optimal operational flow.
- Managed inventory control processes to minimize waste and optimize resources.
- Developed training materials focused on operational excellence and compliance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with cross-functional teams to align operational goals with organizational objectives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Medical Assistant/Tech
Centennial Med. Group
09.2019 - 10.2019
- Administered patient care and assisted with diagnostic procedures to ensure quality service delivery.
- Managed patient records using electronic health record systems for accurate documentation and efficient retrieval.
- Coordinated appointment scheduling, optimizing workflow and reducing patient wait times effectively.
- Educated patients on treatment plans and medication, enhancing understanding and compliance with healthcare instructions.
- Trained new staff on operational protocols, improving team performance and ensuring adherence to best practices.
- Monitored inventory levels of medical supplies, facilitating timely orders to maintain uninterrupted healthcare services.
- Implemented process improvements in patient flow, reducing bottlenecks and increasing overall clinic efficiency.
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
- Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
Medical Assistant/Float
Health Care Partners LA
Las Vegas, NV
04.2018 - 10.2018
- Administered patient care, ensuring comfort and addressing concerns effectively.
- Assisted in clinical procedures, maintaining sterile environments and supporting physicians.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Coordinated patient appointments, optimizing schedules to enhance clinic efficiency.
- Educated patients on treatment plans and medication instructions for better health outcomes.
- Trained new staff on clinic protocols and best practices to ensure high-quality care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Assistant/Phlebotomist
Health Care Partners
04.2018 - 07.2018
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Externship 200 Hours
Phil Chen Do
10.2017 - 02.2018
Marketing Researcher
Precision Opinion
01.2013 - 02.2014
Leasing Consultant
Hill Crest Apartments
01.2011 - 01.2013
Education
Associate of Arts - Medical Assistant
Pima Medical Institute/Brightwood College
Las Vegas, NV02-2018
Skills
- Customer Service
- Optum/HER/Competent
- Suture Removal
- ICD/10/CPT Coding
- Insurance Verification
- HIPPA Compliant
- Measure and Record Vitals
- Front and Back Receptionist
- Spirometry
- EKG
Certification
- CPR Certified
- Medical Assistant
- Personal Care Assistant Certified
- First Aid & AED
- Certified Bartender
- PILB - unarmed
Timeline
Caregiver
Burd Home Health
09.2025 - Current
Personal Care Assistant
Freedom Care
01.2023 - Current
Customer Service Representative
Nike
03.2022 - 10.2023
Supervisor
Fast Test Now
12.2021 - 01.2022
Security Officer
LED Securities
01.2020 - 11.2025
Security Guard
LED Security
01.2020 - 11.2024
Medical Assistant/Tech
Centennial Med. Group
09.2019 - 10.2019
Loan Specialist
Foundever/USAA
06.2019 - 02.2025
Medical Assistant/Float
Health Care Partners LA
04.2018 - 10.2018
Medical Assistant/Phlebotomist
Health Care Partners
04.2018 - 07.2018
Externship 200 Hours
Phil Chen Do
10.2017 - 02.2018
Personal Care Assistant
702 Caregivers
01.2014 - 03.2025
Marketing Researcher
Precision Opinion
01.2013 - 02.2014
Leasing Consultant
Hill Crest Apartments
01.2011 - 01.2013
Associate of Arts - Medical Assistant
Pima Medical Institute/Brightwood College