Juliette Belliveau
Groveland,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
10.2022 - Current
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Defined clear targets and objectives and communicated to other team members.
Barista
Starbucks
06.2019 - 10.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
GIS Intern
Bristol Police Department
09.2021 - 12.2021
- Enhanced GIS data quality by conducting thorough analysis and verification of geospatial information.
- Assisted with field data collection efforts and ensuring accurate representation of geographic features on maps
Restaurant Hostess
Joe Fish Seafood Restaurant
12.2017 - 06.2019
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Farm Stand Cashier
Smolak Farms
08.2015 - 08.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise.
Education
Bachelor of Science - Environmental Science And Policy
Plymouth State University
Plymouth, NH05.2022
Skills
- Effective Leadership
- Time management
- Conflict resolution
- Organizational skills
- Inventory control
- Customer service
- Cash handling
Timeline
Shift Manager/Key Holder
Starbucks
10.2022 - Current
GIS Intern
Bristol Police Department
09.2021 - 12.2021
Barista
Starbucks
06.2019 - 10.2022
Restaurant Hostess
Joe Fish Seafood Restaurant
12.2017 - 06.2019
Farm Stand Cashier
Smolak Farms
08.2015 - 08.2017
Bachelor of Science - Environmental Science And Policy
Plymouth State University