JULIETTE BRAGG
SANDY SPRINGS
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Front Office Expert/Night Auditor
Atlanta Airport Marriott
Atlanta, GA
05.2024 - Current
- Process payments accurately, boosting guest satisfaction and financial transparency.
- Audit credit limits to uphold financial integrity and reduce discrepancies.
- Provide outstanding service, enhancing guest loyalty and positive feedback.
- Foster interdepartmental cooperation to resolve complex guest issues, elevating overall satisfaction and reinforcing brand reputation.
- Managed nightly audits of financial transactions to ensure accuracy and compliance.
- Supervised front desk operations during overnight shifts, enhancing guest service quality.
- Trained and mentored junior staff on audit procedures and customer service protocols.
- Coordinated with management to address guest concerns, ensuring timely resolution and satisfaction.
Store Manager
Van Michael Salon
Atlanta, GA
05.2010 - 02.2024
- Managed daily operations, ensuring financial accuracy and efficiency.
- Boosted sales through strategic promotions and enhanced customer satisfaction.
- Collaborated with teams to resolve customer issues promptly, improving experience.
- Led operational improvements, streamlining processes for higher productivity.
- Conducted regular financial analysis to preempt issues. Managed budgeting, expense reporting, and payroll, ensuring fiscal responsibility.
- Drove sales growth through strategic promotional campaigns. Resolved customer concerns, maintaining high satisfaction levels.
- Fostered cross-functional teamwork to elevate customer experiences. Facilitated seamless communication between departments.
- Pioneered strategies for long-term operational excellence. Anticipated market trends to position the salon for sustained success.
- Conducted comprehensive financial analyses, preemptively addressing potential issues and ensuring robust fiscal management in all areas of salon operations.
Merchandise Supervisor
Victoria Secret
Atlanta, GA
11.2006 - 04.2010
- Implemented new merchandising approaches, improving customer experience and revenue.
- Transformed store layout and product presentation, anticipating market trends and customer preferences to drive substantial increases in foot traffic and sales.
- Orchestrated inventory management, boosting stock accuracy and operational efficiency while driving sales through strategic merchandising initiatives.
Education
Business Administration - undefined
Cal State Fullerton University
Fullerton, CASkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Night audit reports
- Time management
- Office supervision
- Staff training
- Night audit procedures
- Administrative skills
- Analytical thinking
- Proficient in Microsoft Office Suites, Excel, POS System and FMPMS
Timeline
Front Office Expert/Night Auditor
Atlanta Airport Marriott
05.2024 - Current
Store Manager
Van Michael Salon
05.2010 - 02.2024
Merchandise Supervisor
Victoria Secret
11.2006 - 04.2010
Business Administration - undefined
Cal State Fullerton University