Juliette Tuttle
Hudsonville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Red Robin
Holland
01.2024 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Upsold menu items to enhance guest experience and satisfaction.
- Monitored dining experience to address guest needs promptly.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured food met restaurant standards before delivering to guests for a positive dining experience.
- Managed guest orders efficiently using point-of-sale systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new servers on restaurant protocols and procedures for efficient service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained cleanliness and organization of dining area and utensils.
Shift Leader
Tropical Smoothie Cafe
Holland
05.2023 - 01.2024
- Managed daily café operations and guided team members to ensure efficient service.
- Delivered exceptional customer service and resolved guest concerns promptly.
- Addressed and resolved customer complaints swiftly to maintain satisfaction.
- Onboarded new staff on food safety and customer service standards to enhance customer experience.
- Monitored cash handling procedures and maintained accurate registers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Prepared smoothies and food items in a fast-paced café environment.
Restaurant Worker
Wolfies Sandwiches
Zeeland
06.2021 - 05.2023
- Assisted customers by taking orders and providing menu recommendations.
- Took orders, prepared food, and delivered meals to tables promptly, contributing to efficient service.
- Engaged with customers to build rapport, enhancing their overall dining experience.
- Handled cash register transactions accurately and efficiently during peak times.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated kitchen equipment safely while following food safety guidelines.
- Prepared sandwiches to meet quality and presentation standards, ensuring customer satisfaction.
Education
Zeeland East High School
Zeeland, MISkills
- Point of Sale Management
- Dining customer service
- Food station setup
- Customer service
- Problem resolution
- Time management
- Team collaboration
- Effective communication
Timeline
Server/Bartender
Red Robin
01.2024 - Current
Shift Leader
Tropical Smoothie Cafe
05.2023 - 01.2024
Restaurant Worker
Wolfies Sandwiches
06.2021 - 05.2023
Zeeland East High School