Julieana Zigman
Chicago,IL
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
The Great American Bagel
Oak Lawn, IL
09.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, balancing cash drawers at the end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Managed approximately four stations at once, including preparing orders, cashing people out, answering phone calls, and cleaning.
Bartender/Server
Fogo De Chao
Orland Park, IL
05.2025 - 07.2025
- Crafted signature cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to promote efficiency during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender/Server/FOH Trainer
Chili's Bar & Grill Restaurant
Evergreen Park, IL
10.2023 - 01.2025
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Implemented efficient workflows, reducing wait times during high-volume shifts.
- Ensured compliance with health regulations, maintaining cleanliness and safety in bar operations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Assistant
Drinks On The House LLC
Chicago, IL
07.2023 - 08.2024
- Supported marketing initiatives by creating engaging content for social media platforms.
- Conducted market research to identify trends and preferences among target customers.
- Assisted with drink preparation and presentation, enhancing customer experience.
- Developed knowledge of drink recipes and menu offerings to assist patrons accurately.
- Supported event setups, ensuring timely execution of special functions at the bar.
Event Bartender
Pour Souls LLC
Chicago, IL
07.2023 - 08.2024
- Mixed and served beverages efficiently during high-volume events.
- Maintained cleanliness and organization of bar area throughout events.
- Managed inventory levels, restocking supplies as necessary during events.
- Provided exceptional customer service, addressing guest inquiries and requests promptly.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
Education
Bachelor of Arts - Creative Writing
Columbia College Chicago
Chicago, IL05-2023
High School Diploma -
Morgan Park Academy
Chicago, IL06.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- POS system operations
- Staff training
- ID verification
- Time management skills
Certification
- Food Servsafe - 2023 - Current
- Basset Certification - 2023 - Current
Timeline
Cashier
The Great American Bagel
09.2025 - Current
Bartender/Server
Fogo De Chao
05.2025 - 07.2025
Lead Bartender/Server/FOH Trainer
Chili's Bar & Grill Restaurant
10.2023 - 01.2025
Assistant
Drinks On The House LLC
07.2023 - 08.2024
Event Bartender
Pour Souls LLC
07.2023 - 08.2024
High School Diploma -
Morgan Park Academy
Bachelor of Arts - Creative Writing
Columbia College Chicago