Julio Munoz

Regional Director of Operations

ShipBob

07.2019 - Current

Manage and grow Regional network of fulfillment centers that directly aligns with the companies growth strategy.
Establish a robust set of KPIs for improvement as we work to support the business' growing capacity, complexity and demand, and hold the team accountable to those KPIs.
Redesign our fulfillment processes, delivering tangible outcomes such as a doubling of outbound capacity and reduction in order cycle time.
Develop and manage a regional team that can take ideas to implementation and activation within 4 weeks.
Provide professional development for our leadership teams.
Scope and approve capital improvements and investments in machinery, technology, and software such as conveyors, water tape machines, carton sealers, and a new WMS system.
Navigate rapidly evolving rules/protocols within the e-commerce industry as this market continues to expand (i.e. fulfillment speed, carrier rules and delays, etc.)
Work with our Merchant Care, Sales and Customer Service teams to establish internal SLA's that translate to exceptional merchant experience, customer guarantees and satisfaction scores.
Work with a multi-disciplinary team of internal and external stakeholders on partner evaluations.
Present a strategic growth plan for our fulfillment and logistics function, with considerations for monetizing under-utilized assets, taking on 3rd party clients, domestic and global expansion, etc.
Built and scaled the entire HUB & Spoke Model from scratch, this require extensive work with cross functional teams
Other duties/responsibilities as necessary.