Julio Perez
Lake Wales,FL
Overview
4
4
years of professional experience
Work History
Host
Aramark
06.2023 - 08.2023
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Field Artillery Cannon Crewmember
Florida Army National Guard
10.2019 - 03.2023
- Increased safety standards through strict adherence to established procedures for handling ammunition and maintaining weapons systems.
- Exemplified professionalism during deployments by maintaining a high level of physical fitness, mental resilience, and adherence to military standards.
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
- Ensured optimal utilization of resources during missions by managing inventory levels of ammunition, fuel, parts, and consumables effectively.
Guest Experience Host
Merlin Entertainments Group Ltd.
10.2019 - 03.2021
- Demonstrated tactfulness when dealing with difficult situations or customers, effectively resolving conflicts while preserving guest relationships.
- Trained new team members in customer service best practices, elevating overall guest experience quality.
- Operated rides to delight guests and contribute to wonderful park experience.
- Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.
Education
Bachelor of Science - Psychology, Religion Minor
Florida Southern College
Lakeland, FL05.2025
High School Diploma -
Lake Wales Senior High School
Lake Wales, FL05.2018
Skills
- First Aid Training
- Interactive communication skills
- Team Player
- Complaint Handling
Timeline
Host
Aramark
06.2023 - 08.2023
Field Artillery Cannon Crewmember
Florida Army National Guard
10.2019 - 03.2023
Guest Experience Host
Merlin Entertainments Group Ltd.
10.2019 - 03.2021
Bachelor of Science - Psychology, Religion Minor
Florida Southern College
High School Diploma -
Lake Wales Senior High School