Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Julio Rodriguez

San Bruno

Summary

Enthusiastic and tech-driven professional with experience in autonomous vehicle operations, customer service, logistics, and aviation support. Passionate about working with cutting-edge technologies and leveraging hands-on experience to optimize processes, ensure safety, and enhance operational efficiency. Skilled in monitoring AV systems, managing fast-paced workflows, coordinating operations, and delivering high-quality results while collaborating effectively with cross-functional teams.

Overview

7
7
years of professional experience

Work History

AV Test Specialist - Triage Specialist

Zoox
San Francisco, CA
04.2024 - Current
  • Safely operated autonomous test vehicles on public and private roads, monitoring system performance while maintaining full control to ensure safety of passengers, other road users, and test equipment.
  • Collected and logged real-time data during test drives using specialized software and equipment to support development of AV systems.
  • Collaborated with engineers, safety drivers, and operations teams to execute structured test plans and provide feedback on vehicle behavior.
  • Mentored new vehicle operators, delivering hands-on instruction on safety protocols, operational procedures, and best practices in autonomous vehicle testing.
  • Implemented standardized protocols to enhance efficiency of case evaluations and responses.

Customer Service Representative

Enterprise Holdings
08.2023 - 04.2025
  • Delivered exceptional customer service by assisting clients with rental reservations, vehicle returns, and account inquiries while maintaining a professional and friendly demeanor.
  • Resolved customer concerns and complaints promptly and effectively, achieving high levels of customer satisfaction and repeat business.
  • Maintained strong product knowledge of Enterprise services and promotions to upsell upgrades, insurance coverage, and additional services.
  • Consistently met and exceeded performance metrics, including customer satisfaction scores.
  • Managed multiple customer interactions in a fast-paced environment, demonstrating adaptability, problem-solving, and communication skills.

Delivery Driver

Amazon
08.2022 - 08.2023
  • Provided excellent customer service during deliveries by greeting customers, confirming package details, and ensuring a positive delivery experience.
  • Followed all traffic laws, safety guidelines, and company protocols to reduce incidents and maintain a clean driving record.
  • Utilized handheld devices to scan, track, and confirm deliveries in real time, ensuring accuracy of package records.
  • Assisted team members with package loading and organization.

Material Handler

Fedex Express SFO
01.2022 - 07.2022
  • Loaded, unloaded, and sorted time-sensitive packages and freight within fast-paced airport warehouse environments.
  • Operated ground support equipment (tugs, forklifts, belt loaders, and pallet jacks) to move freight safely and efficiently.
  • Verified shipment labels, weights, and documentation to ensure accuracy and compliance with FAA and FedEx security regulations.
  • Worked collaboratively with ramp agents, supervisors, and dispatch to ensure smooth flow of materials and cargo during peak operation hours.

Customer Service Representative

PrimeFlight Aviation
03.2019 - 02.2020
  • Assisted airline passengers with check-in, boarding, and baggage services while delivering professional and friendly customer support.
  • Verified travel documents, issued boarding passes, and explained airline policies to ensure compliance with TSA and FAA regulations.
  • Coordinated with gate agents, ramp crews, and flight attendants to support on-time departures and smooth passenger flow.
  • Handled passenger inquiries, special service requests (wheelchair assistance, unaccompanied minors, language support), and resolved issues with empathy and efficiency.

Education

Bachelors Degree - Communication Studies

San Francisco State
San Francisco
03-2025

Associates Degree - Communication Studies

Skyline College
San Bruno
12-2022

High School Diploma - undefined

Capuchino High School
San Bruno
06-2018

Skills

  • Customer Service & Client Relations
  • Verbal and Written Communication
  • Problem Solving & Critical Thinking
  • Time Management & Multitasking
  • Team Collaboration
  • Adaptability & Flexibility
  • Technical Proficiency (handheld devices, logistics software, vehicle systems)
  • Safety & Compliance Awareness

LANGUAGES

English
Spanish

Timeline

AV Test Specialist - Triage Specialist

Zoox
04.2024 - Current

Customer Service Representative

Enterprise Holdings
08.2023 - 04.2025

Delivery Driver

Amazon
08.2022 - 08.2023

Material Handler

Fedex Express SFO
01.2022 - 07.2022

Customer Service Representative

PrimeFlight Aviation
03.2019 - 02.2020

Associates Degree - Communication Studies

Skyline College

High School Diploma - undefined

Capuchino High School

Bachelors Degree - Communication Studies

San Francisco State