Julio Rodriguez
San Bruno
Summary
Enthusiastic and tech-driven professional with experience in autonomous vehicle operations, customer service, logistics, and aviation support. Passionate about working with cutting-edge technologies and leveraging hands-on experience to optimize processes, ensure safety, and enhance operational efficiency. Skilled in monitoring AV systems, managing fast-paced workflows, coordinating operations, and delivering high-quality results while collaborating effectively with cross-functional teams.
Overview
7
7
years of professional experience
Work History
AV Test Specialist - Triage Specialist
Zoox
San Francisco, CA
04.2024 - Current
- Safely operated autonomous test vehicles on public and private roads, monitoring system performance while maintaining full control to ensure safety of passengers, other road users, and test equipment.
- Collected and logged real-time data during test drives using specialized software and equipment to support development of AV systems.
- Collaborated with engineers, safety drivers, and operations teams to execute structured test plans and provide feedback on vehicle behavior.
- Mentored new vehicle operators, delivering hands-on instruction on safety protocols, operational procedures, and best practices in autonomous vehicle testing.
- Implemented standardized protocols to enhance efficiency of case evaluations and responses.
Customer Service Representative
Enterprise Holdings
08.2023 - 04.2025
- Delivered exceptional customer service by assisting clients with rental reservations, vehicle returns, and account inquiries while maintaining a professional and friendly demeanor.
- Resolved customer concerns and complaints promptly and effectively, achieving high levels of customer satisfaction and repeat business.
- Maintained strong product knowledge of Enterprise services and promotions to upsell upgrades, insurance coverage, and additional services.
- Consistently met and exceeded performance metrics, including customer satisfaction scores.
- Managed multiple customer interactions in a fast-paced environment, demonstrating adaptability, problem-solving, and communication skills.
Delivery Driver
Amazon
08.2022 - 08.2023
- Provided excellent customer service during deliveries by greeting customers, confirming package details, and ensuring a positive delivery experience.
- Followed all traffic laws, safety guidelines, and company protocols to reduce incidents and maintain a clean driving record.
- Utilized handheld devices to scan, track, and confirm deliveries in real time, ensuring accuracy of package records.
- Assisted team members with package loading and organization.
Material Handler
Fedex Express SFO
01.2022 - 07.2022
- Loaded, unloaded, and sorted time-sensitive packages and freight within fast-paced airport warehouse environments.
- Operated ground support equipment (tugs, forklifts, belt loaders, and pallet jacks) to move freight safely and efficiently.
- Verified shipment labels, weights, and documentation to ensure accuracy and compliance with FAA and FedEx security regulations.
- Worked collaboratively with ramp agents, supervisors, and dispatch to ensure smooth flow of materials and cargo during peak operation hours.
Customer Service Representative
PrimeFlight Aviation
03.2019 - 02.2020
- Assisted airline passengers with check-in, boarding, and baggage services while delivering professional and friendly customer support.
- Verified travel documents, issued boarding passes, and explained airline policies to ensure compliance with TSA and FAA regulations.
- Coordinated with gate agents, ramp crews, and flight attendants to support on-time departures and smooth passenger flow.
- Handled passenger inquiries, special service requests (wheelchair assistance, unaccompanied minors, language support), and resolved issues with empathy and efficiency.
Education
Bachelors Degree - Communication Studies
San Francisco State
San Francisco03-2025
Associates Degree - Communication Studies
Skyline College
San Bruno12-2022
High School Diploma - undefined
Capuchino High School
San Bruno06-2018
Skills
- Customer Service & Client Relations
- Verbal and Written Communication
- Problem Solving & Critical Thinking
- Time Management & Multitasking
- Team Collaboration
- Adaptability & Flexibility
- Technical Proficiency (handheld devices, logistics software, vehicle systems)
- Safety & Compliance Awareness
LANGUAGES
English
Spanish
Timeline
AV Test Specialist - Triage Specialist
Zoox
04.2024 - Current
Customer Service Representative
Enterprise Holdings
08.2023 - 04.2025
Delivery Driver
Amazon
08.2022 - 08.2023
Material Handler
Fedex Express SFO
01.2022 - 07.2022
Customer Service Representative
PrimeFlight Aviation
03.2019 - 02.2020
Associates Degree - Communication Studies
Skyline College
High School Diploma - undefined
Capuchino High School
Bachelors Degree - Communication Studies
San Francisco State