JULIO RAFAEL DE LA TORRE

• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity to provide constructive feedback and coaching.
• Implemented safety protocols to ensure a secure environment for guests and staff.
• Directed and supervised team of 15 employees in daily operations.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Collaborated with management to develop training programs for new employees.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Tracked progress on projects and provided timely feedback to staff members.
• Fostered a positive and motivating work environment, leading to an increase in team morale.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Trained new employees on company policies, job duties, and performance expectations.
• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Maintained positive working relationship with fellow staff and management.
• Worked closely with human resources to support employee management and organizational planning.
• Monitored operations and reviewed records and metrics to understand company performance.
• Assessed company operations for compliance with safety standards.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

WORS IN THE REPAIR,INTALLATION AND MAINTENANCE OF THE AIR CONDITIONERS.