Julisa Lopez Garcia
Hillsboro
Summary
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
SpringHill Suites Portland Hillsboro
Hillsboro
10.2024 - Current
- Assisted in managing daily hotel operations and ensuring guest satisfaction.
- Coordinated staff schedules to maintain optimal service levels and efficiency.
- Streamlined communication between departments to enhance teamwork and collaboration.
- Participated in budget planning and expense management for departmental activities.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Analyzed financial data and prepared reports for senior management.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front Desk Supervisor
Towneplace Suites Portland Hillsboro
Hillsboro
09.2022 - 10.2024
- Supervised front desk operations ensuring smooth guest check-in and check-out.
- Managed guest inquiries, providing exceptional customer service and support.
- Trained new front desk staff on procedures and software systems.
- Assisted in handling billing inquiries and resolving payment issues promptly.
- Worked with room service, housekeeping and maintenance to meet all guest needs.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Showed off dining areas, pool, and fitness center to prospective and current guests.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Front Desk Night Auditor
Towneplace Suites Portland Hillsboro
Hillsboro
05.2022 - 09.2022
- Managed nightly financial reports, ensuring accuracy and completeness of transactions.
- Monitored security systems to maintain a safe environment for guests and staff.
- Ensured that all paperwork was processed properly before closing out shift.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Inspected guestrooms upon request for any maintenance issues needing attention.
- Responded quickly to emergency situations by contacting appropriate personnel immediately.
- Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
Volunteer
El Burrito Loco
Bolingbrook
12.2021 - 12.2021
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Maintained cleanliness and organization in dining and kitchen areas.
- Maintained safe food handling practices to prevent germ spread.
- Assisted in taking customer orders and providing recommendations.
Education
High School Diploma -
Century High School
Hillsboro, OR06-2020
Skills
- Hospitality management
- Problem solving
- Team collaboration
- Time management
- Budget control
- Financial analysis
- Food safety and sanitation
- Staff scheduling
- Customer service
- Conflict resolution
Languages
Spanish
Professional
Timeline
Assistant General Manager
SpringHill Suites Portland Hillsboro
10.2024 - Current
Front Desk Supervisor
Towneplace Suites Portland Hillsboro
09.2022 - 10.2024
Front Desk Night Auditor
Towneplace Suites Portland Hillsboro
05.2022 - 09.2022
Volunteer
El Burrito Loco
12.2021 - 12.2021
High School Diploma -
Century High School