Julisa Warner
Lawrenceville,GA
Summary
With over 25 years of experience, my honed skills are ready to contribute expertise to your organization. Benefits are not solely about compliance; they serve as a crucial tool for attracting and retaining top talent. My comprehensive grasp of the ever-evolving healthcare landscape, compliance regulations, and industry trends guarantees that your company remains ahead of the curve. Let's collaborate to revolutionize your benefits landscape and drive your corporation's success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Benefits Advisor
Alight Solutions
02.2017 - Current
- Use tactful and effective interview techniques to obtain pertinent information to assure accurate eligibility determination
- Educate clients on Employer provided plans, FSA's, HRA's and HSA's
- Assess individual needs of policy holders and make suitable recommendations
- Explaining options to employees of our clients and helping them enroll in healthcare or other voluntary benefit plans
- Assist policyholders with questions about claims or changes to their coverage
- Define the needs and preferences of our employees for different benefits programs
- Provide information on eligibility requirements and assist in matching our employees with the right benefits packages
- Update and ensure accuracy of all benefit enrollment data
Medicaid Eligibility Specialist
Financial Health Strategies
03.2014 - 02.2017
- Assess whether individuals qualify for various Medicaid/disability programs
- Verifying that applications have been filled out correctly and checking forms for accuracy
- Fact checking, record keeping, and advocacy on behalf of clients
Health Benefits Coordinator
NJ Family Care/Xerox Corporation
05.2012 - 03.2014
- Explain benefit policies to customers
- Help them in the enrollment process
- Resolve problems
- Handling high volume of calls
- Responding to inquiries from plan participants
Call Center Benefits Counselor
Universe Workplace
03.2007 - 05.2011
- Handling high volume of calls
- Enrolling employees into health and welfare benefit plans
- Responding to inquiries from plan participants regarding their health and welfare benefit plans
- Selling additional supplemental products
- Completing reports
- Maintaining records/files
Call Center Sales Supervisor
Comcast Cable
10.2005 - 03.2007
- Plan, promote and administer a team with a focus on driving subscriber acquisition, while utilizing full value selling and ensuring exemplary service to every customer
- Review, coach, and provide guidance to customer account executives
- Plan, promote, and administer customer service standards to ensure quality service
- Ensure competence and continuity of quality team members through optimum selection, training and development, performance appraisal, and motivation techniques
- Establish and maintain employee files as required
- Be a consultant and information provider for the customer and the staff through day-to-day coaching and mentoring
- Communicate with Management staff on new processes/results
- Establish 'key' goals, both individual and team, in line with the overall business operation
Branch Manager
Commerce Bank
06.2001 - 10.2005
- Managing branch personnel to retain customers and new business
- Selling all loan and deposit products
- Working with most difficult account problems
- Servicing accounts
- Controlling operating expenses of the branch
- Responsible for personnel management
Education
Business
Montclair State University
Montclair, NJSkills
- Benefits analysis
- Employee relations
- Benefits administration
- Human resources expertise
- Leadership skills
- Multifactor analysis
- Training support
- Employee retention strategies
- Regulatory compliance
- Performance management
- HRIS knowledge
- Compliance reporting
- Training and development
Certification
- Life, Health and Accident Licenses in all states and Puerto Rico
- Bilingual - Spanish
Licensing
Life, health and accident licensed in every state and Puerto Rico
LTC CERTIFIED
Languages
Spanish
Native or Bilingual
Timeline
Benefits Advisor
Alight Solutions
02.2017 - Current
Medicaid Eligibility Specialist
Financial Health Strategies
03.2014 - 02.2017
Health Benefits Coordinator
NJ Family Care/Xerox Corporation
05.2012 - 03.2014
Call Center Benefits Counselor
Universe Workplace
03.2007 - 05.2011
Call Center Sales Supervisor
Comcast Cable
10.2005 - 03.2007
Branch Manager
Commerce Bank
06.2001 - 10.2005
Business
Montclair State University