Julissa Diaz
Tulsa
Summary
Detail-oriented professional with strong skills in scheduling management and payroll administration. Proven ability to enhance customer experiences through effective communication and problem-solving. .
Overview
6
6
years of professional experience
Work History
Secretary
Chevelles Auto Body
Tulsa
09.2022 - Current
- Coordinated scheduling and appointments for staff and customers to ensure smooth operations.
- Maintained organized filing system for important documents and records.
- Facilitated processing of customer transactions and payments to enhance service accuracy.
- Handled telephone inquiries to provide information, take messages, or direct calls to appropriate personnel.
- Processed payroll for all staff members in compliance with company policies.
Call Representative
Alorica
Tulia
04.2020 - 12.2021
- Addressed customer complaints with empathy, ensuring satisfactory resolutions.
- Facilitated flight rebooking, exchanges, and cancellations to enhance customer experience.
- Delivered product information to guide customer decisions.
Education
High School Diploma -
Union High School
Tulsa, OK05-2018
Skills
- Document management
- Schedule management
- Office operations
- Payroll processing
- Client support
- Inventory management
Languages
English
Professional
Spanish
Professional
Timeline
Secretary
Chevelles Auto Body
09.2022 - Current
Call Representative
Alorica
04.2020 - 12.2021
High School Diploma -
Union High School