Julissa Hernandez
Houston,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
1
1
Language
Work History
Office Assistant
Kean Miller LLP
09.2023 - Current
- Expedited document processing with accurate data entry and timely filing.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Seasonal Retail Floater
The Breakers
05.2023 - 08.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Led team of 3 skilled and unskilled farm personnel.
Barista
Teahouse
05.2022 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Sales Associate
Estilo Isabella
05.2019 - 05.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Education
BBA - Accounting And Business Management
University of Houston - Downtown
Houston, TX05.2026
Skills
- Payment Processing
- Retail Transactions Processing
- Persuasive Selling
- Customer Assistance
- POS Systems
- Business Administration
- Data Entry
- Customer Service
- Expense Reporting
- Filing and data archiving
- Mail Management
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Assistant
Kean Miller LLP
09.2023 - Current
Seasonal Retail Floater
The Breakers
05.2023 - 08.2023
Barista
Teahouse
05.2022 - 04.2023
Sales Associate
Estilo Isabella
05.2019 - 05.2022
BBA - Accounting And Business Management
University of Houston - Downtown