Julissa Ibanez
Chino Hills,CA
Summary
As a dedicated Sociology student with a passion for social justice, I bring a unique blend of academic knowledge and practical experience to any role. My background has honed my communication skills and ability to foster strong interpersonal relationships. This equips me with the ability to understand and address complex issues while maintaining a compassionate and organized approach with diverse groups. Proven to excel in high-pressure environments, I leveraged my multitasking and conflict resolution skills to enhance guest satisfaction and resolve conflicts efficiently.
Overview
5
5
years of professional experience
Work History
Concierge
Oakmont Senior Communities
07.2022 - 09.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to a diverse clientele, including senior residents, resident families, vendors, and staff, while fostering a welcoming atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills so parties feel understood and secure.
- Maintained front desk's concierge book to provide residents and visitors with information about various community events, as well as keeping resident files up to date and accurate to ensure safety and efficiency in emergency scenarios.
Server
Oakmont Senior Living
06.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Actively aimed to foster rapport with residents by learning their preferences, dietary needs, and communication styles to encourage smooth and efficient exchanges.
- Collaborated with team members during shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally and compassionately, ensuring swift resolution and maintaining positive relationships.
Team Member
La Michoacana Ice Cream
06.2019 - 08.2020
- Kept work areas clean, organized, and safe, and maintained well-stocked inventory to promote efficiency and team safety.
- Proficient knowledge of all menu items for quality preparation and accurate descriptions to customers.
- Operated POS system to process cash and card payments, apply promotions and update customer reward systems.
Team Leader
Jack In The Box
06.2018 - 07.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Excelled in multitasking and speed efficiency in both front-of-house and drive-thru orders during peak rushes to promote customer satisfaction.
- Developed a thorough understanding of multiple positions and their required tasks, including cashier, cook, and fry cook, in order to cover any position when necessary.
- Daily food and equipment safety inspection to ensure a safe working environment and conform to health audit safety practices.
Education
Bachelor of Arts - Sociology
California State University - Fullerton
Fullerton, CA05.2025
Associate of Arts - Social Justice And Sociology
Chaffey College
Rancho Cucamonga, CA05.2023
Skills
- Bilingual Proficiency (English/Spanish)
- Conflict Resolution
- Hospitality
- Interpersonal communications
- Multitasking
- Word, Excel, PowerPoint, and Outlook for various administrative tasks
Timeline
Concierge
Oakmont Senior Communities
07.2022 - 09.2023
Server
Oakmont Senior Living
06.2021 - 07.2022
Team Member
La Michoacana Ice Cream
06.2019 - 08.2020
Team Leader
Jack In The Box
06.2018 - 07.2019
Bachelor of Arts - Sociology
California State University - Fullerton
Associate of Arts - Social Justice And Sociology
Chaffey College