JAVIER LOPEZ
West New York
Summary
Dynamic professional with extensive experience as a Concierge at Planned Companies, excelling in customer service and communication. Proven ability to enhance resident loyalty through effective relationship building and conflict resolution. Proficient in Microsoft Office and adept at multitasking in high-pressure environments, ensuring seamless operations and exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Concierge
Planned companies
Hoboken
08.2025 - Current
- Serving as the primary point of contact for incoming calls, parcels, messages and deliveries.
- Communicated with residents, contractors, delivery persons, and executive management to ensure smooth operations.
- Multitasked to address multiple challenging situations simultaneously while maintaining service quality.
- Navigated high-stress work environment to provide fast and friendly service consistently.
- Logged packages and parcels accurately in the system.
- Adapting and effectively using a new updated computer program with ease.
Concierge
Carlyle towers
Cliffside
04.2021 - 01.2025
- Acted as the primary point of contact for incoming calls, parcels, messages, and deliveries, facilitating timely communication and service.
- Communicated effectively with residents, contractors, delivery personnel, and executive management to facilitate smooth operations.
- Multitasked in high-pressure situations to resolve multiple challenges simultaneously while maintaining service quality.
- Navigated high-stress work environment to deliver fast and friendly service.
- Properly logging in packages, and or parcels.
- Adapting and effectively using a new updated computer program with ease.
Security Officer
Allied Universal
Fort Lee
01.2020 - 04.2021
- Applied corporate security expertise to oversee security operations and enforce safety practices.
- Upheld professionalism and integrity by consistently adhering to high ethical standards in all situations.
- Resolved high-pressure situations by exercising sound judgment and effective decision-making.
- Work record indicates a solid ability to communicate effectively both orally and in writing.
- Verifiable record of reliable and punctual work attendance including all shifts and overtime.
Security Officer
APG Security
Fort Lee
09.2017 - 01.2020
- Monitored activities on CCTV, deterring unlawful entries.
- Performed regular patrols on facility on foot or in a vehicle.
- Identified security violations, preventing potential damages.
- Supervised site, reporting unsafe conditions to authorities promptly during suspicious activity.
- Prepared and maintained logs on computer for all entry and exit of customers, residents and employees for future references.
Security Officer
Planned Security
Edgewater
06.2017 - 09.2017
- Fostered 20% increase in residents' loyalty through interaction improvements.
- Built and maintained relationships with diverse individuals, enhancing overall business interactions.
- Gathered customer feedback to create reports for departmental review.
Education
Associate of Science - Biology
Hudson Community College
Hudson County, New JerseySkills
- Customer service
- Reception coordination
- Communication and negotiation
- Bilingual in English and Spanish
- Conflict resolution
- Relationship building
- Effective decision making
- Attention to detail
- Time management
- Multitasking efficiency
- Stress management
- Microsoft Office proficiency
- Surveillance equipment expertise
- Communication strategies
- Customer safety training
Timeline
Concierge
Planned companies
08.2025 - Current
Concierge
Carlyle towers
04.2021 - 01.2025
Security Officer
Allied Universal
01.2020 - 04.2021
Security Officer
APG Security
09.2017 - 01.2020
Security Officer
Planned Security
06.2017 - 09.2017
Associate of Science - Biology
Hudson Community College