Julissa Leonor
Los Angeles,CA
Summary
Driven Retail Keyholder with comprehensive knowledge in retail operations, customer service, and sales. Strong skills in team leadership, inventory management, and merchandising strategies. Known for ability to improve store performance and enhance consumer experience through effective communication and problem-solving abilities. In previous roles, made significant contributions to boosting sales revenue and maintaining high standards of store presentation.
Overview
5
5
years of professional experience
Work History
Retail Keyholder
Brandy Melville
Los Angeles, CA
10.2021 - Current
- Assisted customers with product selection and provided styling advice.
- Managed cash register operations and handled customer transactions.
- Organized merchandise displays to enhance store aesthetics and shopping experience.
- Trained new staff on store policies and customer service standards.
- Monitored inventory levels and restocked shelves as needed.
- Supported management in achieving sales goals through effective teamwork.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Resolved issues between customers and staff members in a professional manner while maintaining company policies.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Partnered with store leadership team to learn and understand management processes and reports.
Hostess
Versalles
Los Angeles, CA
07.2020 - 10.2021
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to ensure efficient guest flow.
- Assisted waitstaff by relaying orders and special requests.
- Monitored dining area for guest needs and satisfaction levels.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Monitored dining area to assess server capacity and estimate wait times.
- Handled cash payments and reconciled daily transactions accurately.
Education
Medical Assistant
American Career College
CA11-2023
Skills
- Customer service
- Cash register operation
- Visual merchandising
- Inventory management
- Employee training
- Team building
- Store organization
- Communication skills
- Problem solving
- Attention to detail
- Store maintenance
- Bank deposits
- Alarm systems
- Sales coaching
- Teamwork
Languages
English
Professional
Spanish
Professional
Timeline
Retail Keyholder
Brandy Melville
10.2021 - Current
Hostess
Versalles
07.2020 - 10.2021
Medical Assistant
American Career College