Julissa Mendez
Modesto,CA
Summary
Experienced and bilingual candidate with a strong 3 years background in the medical field, specializing in both back and front office operations. Adept at collaborating with diverse personalities and excelling in fast-paced clinical settings. Demonstrated ability to handle challenging situations constructively. Recognized for dedication, empathy, punctuality, dependability, and adaptability. Committed to supporting the care team while strictly adhering to HIPAA guidelines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Preceptor
Sutter Health
Modesto, CA
08.2024 - Current
- Maintained cleanliness of exam rooms and ensured efficient organization of medical supplies.
- Call and fax pharmacies to submit prescriptions and refills.
- Delivered empathetic care to patients, resolving concerns efficiently.
- Enhance clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicate clearly and effectively with patients to verify information, determine purpose of visit, record medical/surgical history, allergies, reconcile medications and obtain vital signs.
- Preform Clia-waived tests and administer oral, IM, ID, SubQ and Ventrogluteal immunizations as ordered by clinicians, provide patients with VIS and verifying patients’ name and Date of birth before administering.
- Promote employee growth by providing consistent feedback; Assessed employee performance regularly, adjusting teaching strategies as needed to ensure progress.
- Enhance patient care by providing personalized clinical instruction and guidance to employees.
- Strengthen communication within healthcare organization by actively participating in relevant events, conferences, and workshops.
- Mentor new hires within the clinical preceptor role, sharing best practices/ safety rules and providing guidance on effective teaching strategies.
CERTIFIED MEDICAL ASSISTANT
COMMUNITY MEDICAL CENTERS
Stockton, CA
11.2023 - Current
- Conduct CLIA-waived lab testing such as glucose, A1C, UPT, urinalysis, hemoglobin, influenza, strep, etc.
- Administer oral, IM, ID, SubQ immunizations as ordered by clinicians, provide patients with VIS forms and verify patients' name and D.O.B before administering. Experience and knowledge of administering injections to pediatric and adult patients.
- Conduct intake assessments for in person and/or telehealth/ video visits while providing professional telephone techniques, answer a multi-telephone phone system, take detailed messages and document in patients' chart.
- Obtain vital signs, perform vision and hearing exams, apply fluoride to pediatric patients from 6 months old-6 years old. provide appropriate forms such as PHQ9, GAD-7, staying healthy assessments, Edinburg's, MCHAT, etc.
- Prepare examination areas, immunizations, instruments, set up for procedures and conduct EKG's, ear lavage, etc. when needed. Assist physicians and nurses with patient exams/ procedures and updating medical records.
- Coordinate urgent and stat referrals, verify insurance eligibility and submit prior authorization for referral if needed, and conduct the appropriate follow-up.
MEDICAL RECEPTIONIST
COMMUNITY MEDICAL CENTERS
Stockton, CA
05.2022 - 11.2023
- Adhere to strict HIPAA guidelines to protect patient privacy, Coordinate patient scheduling, check in, check out and payments for billing.
- Manage multi-line phone systems, help patients complete necessary medical forms and documentation.
- Check patients' insurance, demographic and health history to keep information current, scan insurance cards/Identification cards into patients' charts. accept payments over the counter, print out receipts and balance cash at the end of the day.
- Knowledge of NextGen/EHR, Microsoft Word/Excel.
- Handle patient complaints, Scan and file medical records correctly into patients' charts.
TO GO SPECIALIST
OLIVE GARDEN
Modesto, CA
10.2021 - 05.2022
- Followed all company policies and procedures to deliver quality work, Handled customer complaints.
- Answered a multi-telephone phone system, Listened, and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
TEAM LEADER
JACK IN THE BOX
Modesto, CA
01.2020 - 12.2020
- Responsible for training and leading team members in consistently delivering an exceptional guest experience, including providing quality food ensuring safety and cleanliness within the restaurant, as well as ensuring compliance with all procedures, systems, and standards.
- Trained and mentored multiple staff, administered day-to-day paperwork, payroll, and staff schedule, delivered absolute guest satisfaction with a strong emphasis in hospitality, resulting in positive guest responses.
Education
General Education -
Modesto Junior College
Modesto, CA04.2025
Medical Assisting certificate -
Lincoln Technical Academy
Lodi, CA05.2023
High School Diploma -
Fred C. Beyer High School
Modesto, CA05.2020
Skills
CPR/BLS/AED Certified
Proficient in EPIC/MUSE/EHR/EMR NextGen; Knowledge in front and back office with 3 years of experience within the medical field
Bilingual; Fluent in Spanish and English
Proficient in Medical Terminology
Knowledge of HIPAA and OSHA guidelines
Proficient in Microsoft office, word, excel, Google Docs
Interpersonal skills; Quick learner, adaptive and empathetic
Certification
- California Certifying Board for Medical Assistants, 10/23, Certified Medical Assistant, 23596-23
- American Heart Association, 03/23, Certified BLS/CPR/AED, 235414444693
- Public Health Services, CHDP, 04/24, CHDP Audiometric screening training certification
- Public Health Services, CHDP, 04/24, CHDP Vision screening training certification
- Clinical Preceptor and Safety Coach Champion -Sutter Gould Medical Foundation 03/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant/Preceptor
Sutter Health
08.2024 - Current
CERTIFIED MEDICAL ASSISTANT
COMMUNITY MEDICAL CENTERS
11.2023 - Current
MEDICAL RECEPTIONIST
COMMUNITY MEDICAL CENTERS
05.2022 - 11.2023
TO GO SPECIALIST
OLIVE GARDEN
10.2021 - 05.2022
TEAM LEADER
JACK IN THE BOX
01.2020 - 12.2020
General Education -
Modesto Junior College
Medical Assisting certificate -
Lincoln Technical Academy
High School Diploma -
Fred C. Beyer High School