Julissa Reyes
Berwyn,IL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Erie Family Health Center
03.2020 - Current
- Stayed calm under pressure and successfully dealt with difficult situations.
- Developed policies and procedures for effective pharmacy management.
- Spearheaded and implemented new projects to expand the scope of engagement.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with clinic managers to maintain daily operations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
Medical Assistant Supervisor
Erie Family Health Center
09.2015 - 03.2020
- Called and faxed pharmacies to submit prescriptions and refills.
- Identified and troubleshot technical issues related to laboratory procedures.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Enforced quality control protocols to maintain accuracy of test results.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Prepared reports to document laboratory results and findings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Education
Associate of Applied Science - Medical Assistance, Public Health
College of Office Technology
Chicago, IL05-2015
Skills
- Appointment scheduling
- Insurance verification
- Effective problem solving
- Healthcare
- Revenue cycle management
- Team management
- Process improvement
- Work quality evaluation
- Training coordination
- Complaint processing
- Statistical data management
- Quality assurance
Certification
- Certified Medical Manager (CMM) - Professional Association of Health Care Office Management.
- Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality.
- Community Health Worker Certificate– Various State Departments of Public Health or Community Colleges.
Languages
Spanish
Professional Working
Timeline
Patient Access Supervisor
Erie Family Health Center
03.2020 - Current
Medical Assistant Supervisor
Erie Family Health Center
09.2015 - 03.2020
- Certified Medical Manager (CMM) - Professional Association of Health Care Office Management.
- Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality.
- Community Health Worker Certificate– Various State Departments of Public Health or Community Colleges.
Associate of Applied Science - Medical Assistance, Public Health
College of Office Technology
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