Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julissa Shuff

Mount Vernon

Summary

Professional retail worker with experience in customer interactions and transactions. Adept at handling cash, providing assistance, and resolving issues. Strong team collaborator focused on achieving results and adapting to varying needs. Reliable and skilled in communication, problem-solving, and maintaining positive customer experience.

Overview

6
6
years of professional experience

Work History

Sales Associate

Foot Locker
White Plains, NY
08.2025 - Current
  • Cultivated customer engagement by delivering personalized service and tailored product recommendations.
  • Optimized rack and shelf organization to enhance store visual appeal and attract customer interest.
  • Executed accurate processing of POS transactions, ensuring timely return of coin currency, payment cards, and receipts to customers.
  • Addressed customer complaints with patience and understanding, fostering trust and loyalty.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to inform sales tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Customer Service Cashier

Perfect Vision Optical
The Bronx, NY
06.2020 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Performed cash, and card transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
06-2025

Skills

  • Customer Service
  • Cash Handling
  • POS System Operation
  • Product Knowledge
  • Product Merchandising
  • Customer Complaint Resolution
  • Customer Satisfaction
  • Product Restocking
  • Team Leadership
  • Cooperative Attitude
  • Upselling
  • Active Listening

Timeline

Sales Associate

Foot Locker
08.2025 - Current

Customer Service Cashier

Perfect Vision Optical
06.2020 - Current

High School Diploma -

Mount Vernon High School