Julius Williams
Richton Park,IL
Summary
Leveraged strong communication and problem-solving abilities to elevate customer satisfaction and drive growth and profitability
Overview
14
14
years of professional experience
Work History
Corporate Call Center Representative
Fetch! Pet Care
07.2023 - Current
- Addressed an excess of 100 client inquiries professionally.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Answered customer inquiries and provided accurate information regarding services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Server / Bartender
RED LOBSTER
04.2019 - 12.2022
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Inform customers of daily specials
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Escort customers to their tables
- Describe and recommend wines to customers
- Collect money for drinks served
- Check identification of customers to verify age requirements for purchase of alcohol
- Serve wine, and bottled or draft beer
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
Customer Service Representative / Manager
XPO LOGISTICS
08.2015 - 12.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Manage day to day supply account
- Managed inventory on a day to day basis
Dispatcher
LRS towing
09.2014 - 12.2018
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Monitor personnel or equipment locations and utilization to coordinate service and schedules
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
- Prepare daily work and run schedules
Store Manager
FAMILY DOLLAR
02.2012 - 10.2016
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates
- Monitor customer preferences to determine focus of sales efforts
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Identify potential for loss and develop strategies to eliminate it
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety
Education
Bachelor of Science - Music Production
Full Sail University
remoteHigh School Diploma -
Thornton Fractional North High School
Calumet City, IL05-2010
Skills
- Achieved enhanced team productivity through proficient use of Microsoft Office applications Drove staffing and communication improvements that elevated operational efficiency Realized significant production and profitability gains through strategic initiatives Maintained a strong work ethic that inspired team performance Streamlined multitasking processes to maximize effectiveness Delivered insightful analysis and preparation for budgeting outcomes
Education
other
Timeline
Corporate Call Center Representative
Fetch! Pet Care
07.2023 - Current
Server / Bartender
RED LOBSTER
04.2019 - 12.2022
Customer Service Representative / Manager
XPO LOGISTICS
08.2015 - 12.2018
Dispatcher
LRS towing
09.2014 - 12.2018
Store Manager
FAMILY DOLLAR
02.2012 - 10.2016
High School Diploma -
Thornton Fractional North High School
Bachelor of Science - Music Production
Full Sail University