Juliza Brown
Lehigh Acres
Summary
To obtain within a company firm or organization where I can fully utilize my education while contributing to the benefit of my employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
AT&T
FORT Myers
01.2022 - Current
- Researched customer inquiries and provided solutions in a timely manner.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Maintained records of customer interactions, transactions, comments and complaints.
CNA
HOPE PACE
Fort Myers
04.2024 - 05.2025
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call lights promptly and responded to requests appropriately.
- Administered medications under supervision of a licensed nurse.
CNA
Senior Helpers
Fort Myers
03.2022 - 12.2023
- Maintain patient stability by checking vital signs and weight testing urine and recording intake and output information provide patient comfort by utilizing resources and materials transporting patients answering patients call lights and requests and reporting observations of the patient to nursing supervisor.
Maintenance
Crystal clean
Fort Myers
04.2021 - 05.2021
- Providing cleaning services.
Cashier
Arby's
Broward county
12.2018 - 02.2021
- Making sure that customers, happy and satisfied with their food providing good service.
Cashier
Five Below
Miami Gardens
11.2020 - 01.2021
- Sales associate, providing customer service.
Patient care technician
Health & Rehabilitation center
Broward county
08.2018 - 12.2019
- Provide ongoing medical support of patients to nursing staff specialized doctors and outside health consultants. Observed and monitored patients' vital signs including pulse blood pressure and respiration. Performed preliminary diagnostic tests and pre-op practices to ready patients for nurse visits.
Hostess
Red Lobster
Broward county
07.2019 - 11.2019
- Greeting guest sitting guest making sure they are happy and comfortable enough to enjoy their dinner.
Call Center
Teleperformance
Broward county
07.2019 - 08.2019
- Company Overview: United healthcare, Medicaid
- Helping members with their benefits for their health.
- United healthcare, Medicaid
Front desk associate
Nick's Photo Studios
Miami
08.2017 - 06.2018
- Receiving customers with a smile answering calls helping customers with what they need making sure they are happy and satisfied with their photos.
Sales associate
Forever 21
Broward county
06.2016 - 12.2016
- Helping customers around, making sure they get what they need and are happy with their service.
Education
Certified nursing assistant -
K & E medical training center
Fort Myers, FL05.2022
Patient care technician -
Sheridan technical College
Broward county, Florida04.2018
High School Diploma - High school
Atlantic Southern academy
Miami, Florida04.2017
Skills
- Vital signs monitoring
- Documentation skills
- Customer service
- Communication skills
- Sales techniques
- Call center customer service
- Bilingual communication
- Patient care
Certification
- CNA Licenses
- PCT Certification
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
CNA
HOPE PACE
04.2024 - 05.2025
CNA
Senior Helpers
03.2022 - 12.2023
Call Center Sales Representative
AT&T
01.2022 - Current
Maintenance
Crystal clean
04.2021 - 05.2021
Cashier
Five Below
11.2020 - 01.2021
Hostess
Red Lobster
07.2019 - 11.2019
Call Center
Teleperformance
07.2019 - 08.2019
Cashier
Arby's
12.2018 - 02.2021
Patient care technician
Health & Rehabilitation center
08.2018 - 12.2019
Front desk associate
Nick's Photo Studios
08.2017 - 06.2018
Sales associate
Forever 21
06.2016 - 12.2016
Certified nursing assistant -
K & E medical training center
Patient care technician -
Sheridan technical College
High School Diploma - High school
Atlantic Southern academy
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