Junellie Anacleto
Associate Banker
Addison,IL
Summary
Smart professional with proficiencies in relationship building and sales across different products related to bank accounts. Promoting customer engagement with positive attitude and winning smile. Career background as a teller, associate banker, trainer, and cashier.
Consistently honest with commitment to excellence. Looking for a new position with room for advancement where sales abilities and a results-orientated nature will be highly valued. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
2
2
Languages
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Associate Banker
Chase Bank
Addison, IL
03.2017 - Current
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services. Referred over 20 customers to open up an account within a week timeframe
- Processed customer transactions promptly, minimizing wait times.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier/Trainer
Chicago Produce
Chicago, IL
06.2012 - 03.2017
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Trained about 7 new employees by providing knowledge of specific store tasks, policies and goals.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Operated POS system to complete various fiscal transactions, including cash, credit and check transactions.
- Received and processed customer payments.
Education
No Degree - General Studies
Northeastern Illinois University
Chicago, IL 05.2013 - 12.2013
High School Diploma -
Theodore Roosevelt High School
Chicago, IL 05.2009 - 08.2013
Skills
Customer Service-Oriented
Regulatory Compliance
Attention to Detail
Payment Processing
Honest and Ethical
Task Prioritization
Relationship Building
Product and Service Sales
Customer Service
Problem Solving
Team Cooperation
Reliable and Responsible
Accomplishments
- Achieved the role of an associate banker through effectively helping with multiple tasks and sales in new open accounts.
- Earned Recognition for outstanding customer service.
- Promoted to Lead Teller based on superior performance.
- Successfully trained 7 new tellers with their daily tasks, computer skills, customer service skills, and sales.
Timeline
Associate Banker
Chase Bank
03.2017 - Current
No Degree - General Studies
Northeastern Illinois University
05.2013 - 12.2013
Cashier/Trainer
Chicago Produce
06.2012 - 03.2017
High School Diploma -
Theodore Roosevelt High School
05.2009 - 08.2013