June Marie de Venecia
Howell,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Manager
TSFR Wendys
Howell, Michigan
08.2018 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Recruited and hired qualified candidates to fill open positions.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented quality control measures to uphold company standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with industry regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Stay at Home Mom
Myself
Summerville, South Carolina
12.2005 - 11.2017
- Completed day-to-day duties accurately and efficiently.
- Helped complete homework, school projects and chores.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
University City High School
La Jolla, CA06-1998
Skills
- Team leadership
- Customer service
- Time management
- Goal setting
- Decision-making
Timeline
Manager
TSFR Wendys
08.2018 - Current
Stay at Home Mom
Myself
12.2005 - 11.2017
High School Diploma -
University City High School