Jungmi Lee
Los Angeles
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
9
9
years of professional experience
Work History
Owner
Naka Cosmetics
Huntington Park
02.2016 - 07.2024
- Forecasted customer demand to set prices or credit terms for goods or services.
- Developed policies and procedures for the organization.
- Oversaw budgeting and financial management.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Researched potential partners in order to expand services offered.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Conducted performance reviews for employees on a regular basis.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented successful sales strategies to meet business goals.
Sales Associate
Shiseido Cosmetics
Los Angeles
02.2015 - 12.2015
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Santa Monica College
Santa Monica, CASkills
- Sales strategy
- Team leadership
- Customer service
- Scheduling coordination
- Service quality assurance
- Quality management systems
- Customer relations
- Hiring and staffing
Timeline
Owner
Naka Cosmetics
02.2016 - 07.2024
Sales Associate
Shiseido Cosmetics
02.2015 - 12.2015
High School Diploma -
Santa Monica College