JUNIATA GREENLEE

Accomplished Flight Attendant in the domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

In my my current and past positions, as well as the airlines, there are a few key elements of success that I fully understand and appreciate which are a strong personal work ethic, as well as adhering to the medical code of ethics as mandated; the importance of rule compliance in the airline (including safety regulations as an FA) and understanding the importance of all legal aspects pertaining to real estate. I pride myself on being an effective communicator in a professional and diplomatic manner in all challenges, while providing outstanding customer service. I hold accountability to a higher standard within myself, while I appreciate the team mentality of my peers as well as the critical importance of individual responsibility, and am confident to say I thrive at both.

• Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
• Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance
• Documented and resolved a possible case of unfairness, which led to a positive outcome and an addendum to the in-flight manual.
• Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality.