JUNILDA ALVAREZ
Yonkers
Summary
Dedicated and focused on completing work quickly to consistently exceed targets. Reliable team members accustomed to taking on challenging tasks.
Professional insurance specialist with track record of delivering client focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
21
21
years of professional experience
Work History
Insurance Agent
Gladys Quinones State Farm Agency
Yonkers, NY
09.2024 - Current
- Cultivated long-term client relationships through exceptional service and follow-up.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cultivated long-term relationships with clients through effective communication.
- Analyzed market trends to adjust strategies and maintain competitive edge.
Driver
Uber
07.2013 - Current
- Used good organizational skills to manage workload. Solve problems. Finished tasks and job duties, adhering to deadlines to avoid delays. Reviewed activities regularly to identify opportunities for improvement. Worked well with dierent people to address challenges and solve problems Collaboratively. Completed assigned tasks with little or no supervision.
Dispatcher Oce Assistant
Mexicana Car Service
10.2011 - Current
- Answered phones and transferred callers to requested personnel or voicemail. Operated photocopiers, scanners and oce computers to complete clerical tasks. Conducted research, analyzed data and submitted reports detailing ndings. Evaluated administrative processes to identify ineciencies and develop solutions. Handled ling, copying and faxing to aid the team. Increased productivity with well-coordinated oce workow and strategic tasks Delegation.
Cashier, Hostess and Waitress (Part-Time)
Cherry Blossom
San Juan
06.2009 - Current
- Handling cash and credit card payments. Customer Service. Taking a phone call and making a reservation. Restaurant customer's accommodation. Worked together with the supervisor in the restaurant administration. Provided training to new employees. Multitasking. Conicted resolution. Customer Focus
Administrative Clerk
Department of agriculture
09.2005 - Current
- Answered incoming calls and directed messages to the correct party. Processed correspondence, documents, and reports to support clerical sta. Organized computer les, sensitive documents, and home oce supplies. Completed paperwork and sent to a designated department or sta member for processing. Prepared miscellaneous letters, memorandums and emails. Photocopied, faxed, and scanned oce correspondence. Organized equipment for meetings, presentations and training sessions. Handled general oce tasks, independently completing a variety of basic and routine Clerical and secretarial work. Scheduled, conrmed and rearranged internal meetings.
Education
License - Property And Casualty
Department of Finance
New York City12-2024
License - Life Accident and Health Insurance
Department of Finance
New York City07-2024
Cosmetology - undefined
MBTI Institute
08-2011
Administrative Office Assistant -
Rafael Cordero Molina
05-2005
Skills
- Computer Skills
- Microsoft Office
- Agriculture
- Communications
- Customer Service
- Leadership
- Management
- Multitasking
- Presentations
- Problem Solving
- Research
- Storage Area Network (SAN)
- Time Management
- Life, Accident and Health Insurance Law and Regulations
- Insurance sales
- Strong negotiation
- Customer service
- Cold calling
- Policy analysis
- Product knowledge
Languages
English
Spanish
Timeline
Insurance Agent
Gladys Quinones State Farm Agency
09.2024 - Current
Driver
Uber
07.2013 - Current
Dispatcher Oce Assistant
Mexicana Car Service
10.2011 - Current
Cashier, Hostess and Waitress (Part-Time)
Cherry Blossom
06.2009 - Current
Administrative Clerk
Department of agriculture
09.2005 - Current
Cosmetology - undefined
MBTI Institute
License - Property And Casualty
Department of Finance
License - Life Accident and Health Insurance
Department of Finance
Administrative Office Assistant -
Rafael Cordero Molina