JUNIOR MUHETO
Portland
Summary
Dynamic residential care professional with extensive leadership experience dedicated to fostering a supportive and nurturing environment for individuals in need. Expertise in crisis intervention, conflict resolution, and behavior management consistently leads to positive outcomes, demonstrating a strong commitment to enhancing resident well-being. Recognized as a reliable team player with an adaptable, results-driven approach that aligns efforts with organizational goals while serving as a mentor and resource for residents. Proficient in active listening and empathetic communication, building trust through effective counseling and problem-solving skills to address diverse needs.
Overview
7
7
years of professional experience
Work History
Residential Counselor
Volunteers of America New England
Portland, ME
06.2025 - Current
- Facilitated daily living skills training for residents, enhancing independence and self-sufficiency.
- Implemented behavior modification strategies to promote positive interactions among residents.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Monitored and documented resident progress, ensuring adherence to treatment goals and objectives.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Direct Support Professional
Granite Bay Care
Portland, ME
03.2022 - Current
- Provide direct care to our clients with intellectual and physical disabilities
- Foster positive relationship between staff and clients served
- Documents services provided
- Ensures client safety and maintaining a safety environment
- Ensures client attend all his scheduled appointment and transports client for errands such as groceries
- Ensures client gets involved in the daily community activities
- Supported individuals with daily living activities, enhancing personal independence and quality of life.
- Collaborated with multidisciplinary teams to deliver comprehensive care solutions for clients.
Supervisor
iQor TruGreen
Charlotte, NC
03.2021 - 02.2022
- TroubleShooting system issues
- Sending daily emails and reports to recap the days events and obstacles
- Coaching behaviors of under performing agents
- Stepping in to facilitate when the manager isn't present or is called away
- Lead supervisor meetings every other month
Supervisor
IQor Asurion
Charlotte, NC
10.2020 - 03.2021
- Listen to calls and provide feedback to underperforming agents
- Ensure agents take their breaks and lunch on time
- Ensure agents submit timesheet on time
- Approve or deny agents request for time off
Customer Service Supervisor
American Airlines
Charlotte, NC
02.2019 - 02.2020
- Company Overview: One of the World's leading Airlines
- Lead the charge to ensure Passengers and Airline Staff could both travel and work safely by following FAA guidelines
- Quickly handled customer concerns by following protocol and making it a Win/Win result for both customer and company
- Fostered a positive and Motivated work environment that led to a team that worked with integrity, urgency, and efficiency
- One of the World's leading Airlines
Education
Degree - Information Technology and Business Admin
Southern Maine Community College
02.2025
Skills
- Time management
- Training and mentoring
- Team building and leadership
- Client advocacy
- Boundaries establishment
Languages
English
French
Timeline
Residential Counselor
Volunteers of America New England
06.2025 - Current
Direct Support Professional
Granite Bay Care
03.2022 - Current
Supervisor
iQor TruGreen
03.2021 - 02.2022
Supervisor
IQor Asurion
10.2020 - 03.2021
Customer Service Supervisor
American Airlines
02.2019 - 02.2020
Degree - Information Technology and Business Admin
Southern Maine Community College