Ibrahim Sangare
Aurora,CO
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. Knowledgeable airport services professional with 3+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Prospect Airport Services
08.2022 - 04.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Retail Sales Associate
TJM Capital Partners
06.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Team Member
Qdoba Eats
08.2020 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Arts - Finance
Metropolitan State University of Denver
Denver, CO05.2026
High School Diploma -
Overland High School
Aurora, CO06.2021
Skills
- Passenger Assistance
- Customer Service Management
- Baggage handling
- Strong Organization
- Fluent in french and english
- Comfortable working in fast-paced environments
Accomplishments
- Volunteer at Colorado Muslim Society
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Passenger Service Agent
Prospect Airport Services
08.2022 - 04.2024
Retail Sales Associate
TJM Capital Partners
06.2021 - 08.2022
Team Member
Qdoba Eats
08.2020 - 06.2021
Bachelor of Arts - Finance
Metropolitan State University of Denver
High School Diploma -
Overland High School
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