Junisha Saneus
Plantation,FL
Summary
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Dealership Towing
Davie, FL
05.2024 - 06.2025
- Processing and receiving payments and issuing receipts to customers as they leave with their purchases. Greeting Customers, answering questions, resolving problems.
- Greeted and assisted clients, ensuring positive first impressions and high customer satisfaction.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendar for office staff, optimizing daily operations.
- Maintained organized front desk area, enhancing professionalism and operational efficiency.
Customer Service
Teleperformance
Fort Lauderdale, FL
03.2023 - 03.2024
- Delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them in a clean fast paced environment.
- Assisted customers with inquiries and issues, ensuring timely and effective resolutions.
- Analyzed feedback from customers to identify areas for service improvement initiatives.
- Resolved complex customer complaints by employing problem-solving techniques and escalation protocols.
- Managed customer interactions through phone, email, and chat platforms to enhance satisfaction.
Fulfillment
Walmart
Sawgrass Mills
12.2020 - 11.2021
- Responsible for providing customer service, maintaining the sales floor, and ensuring the safety of the facility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Education
High School Diploma -
Youth Under Construction EDU
Broward County05.2021
Skills
- 3 years of Guest Service and Cashier
- 3 Years of Customer Service
- Telephone skills
- Data entry
- Organization skills
- Time management
- Verbal and written communication
- Appointment scheduling
- Fast learner
- Attention to detail
- Computer skills
- Document scanning
- Customer service and satisfaction
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Front Desk Receptionist
Dealership Towing
05.2024 - 06.2025
Customer Service
Teleperformance
03.2023 - 03.2024
Fulfillment
Walmart
12.2020 - 11.2021
High School Diploma -
Youth Under Construction EDU