Junnie Jean-Francois
North Miami
Summary
Dependable service professional with experience in hospitality, retail, and senior living. Strong customer service and
communication skills with a focus on creating welcoming experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Concierge
5th Avenue Concierge
North Miami
01.2026 - Current
- Greet residents and guests and provide front desk concierge services
- Monitor building access and verify visitors to maintain security
- Receive, log, and distribute packages and food deliveries from FedEx, UPS, and Uber Eats
- Assist residents with inquiries and communicate with building management and vendors
Hostess
Estia Restaurant
Naples
04.2025 - 11.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations using OpenTable system for optimal guest flow.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Contributed to team success through effective communication and cooperation with coworkers and management
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Assistant Store Manager
Clore Beauty Supply
Ontario
04.2022 - 01.2025
- Assisted in managing daily store operations and ensuring adherence to company policies.
- Trained and mentored staff on product knowledge and customer service techniques.
- Resolved customer inquiries and complaints, fostering a positive shopping experience for patrons.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised daily store operations, ensuring compliance with company standards and policies.
Caregiver (In Home)
Bayshore Health Care
Ontario
11.2021 - 02.2022
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Administered prescribed medications on a timely basis following care plan instructions.
Education
Symmes D'arcy Mcgee High School
Gatineau, QCSkills
- Customer service
- Problem solving
- Resident communication
- Team player attitude
- Client care
- Training and mentoring
- Attention to detail
- Task prioritization
- Strong multitasking
- Store operations
Timeline
Front Desk Concierge
5th Avenue Concierge
01.2026 - Current
Hostess
Estia Restaurant
04.2025 - 11.2025
Assistant Store Manager
Clore Beauty Supply
04.2022 - 01.2025
Caregiver (In Home)
Bayshore Health Care
11.2021 - 02.2022
Symmes D'arcy Mcgee High School