Junxi Mo
Sparks,NV
Summary
Marketing major with a minor in Business Analytics. I use performance metrics and customer feedback to spot what is slowing things down and turn it into clear next steps. I am detail focused and efficiency minded, and I care about keeping the customer experience smooth with as little waiting as possible.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Server
Tokyo Sushi
Reno, Nevada
06.2021 - Current
- Anticipated guest needs and minimized wait times to maintain high service quality in busy settings.
- Confirmed guest preferences and addressed additional needs to enhance overall satisfaction.
- Coordinated with servers and support staff to ensure accurate order execution and rapid issue resolution.
- Assessed floor conditions in real time, adjusting priorities to maintain smooth service flow during peak periods.
- Prioritized guest time and space for streamlined dining experience with minimal disruptions.
Stock Clerk
Shengjia Supermarket
Guangzhou, China
06.2018 - 09.2018
- Restocked shelves to ensure availability of core items and reduce stock gaps.
- Followed store layout and merchandising standards to ensure organized aisles and accessible products.
- Rotated inventory, checked expiration dates, and removed damaged items to uphold quality and safety.
- Unloaded deliveries and sorted products to support clean backroom workflow and efficient operations.
- Prioritized tasks based on customer traffic and department needs during peak hours.
- Assisted customers with product selection through clarifying questions to enhance service speed.
Education
B.S. in Marketing - Marketing
University of Nevada, Reno
Reno, NVSkills
- Customer service excellence
- Team collaboration skills
- Visual merchandising expertise
- Content creation
- Digital marketing strategies
- Marketing research and analysis
- Data analysis techniques
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Certification
Google Analytics Certification
Timeline
Server
Tokyo Sushi
06.2021 - Current
Stock Clerk
Shengjia Supermarket
06.2018 - 09.2018
B.S. in Marketing - Marketing
University of Nevada, Reno