Jun Yeung
Laveen,United States
Summary
Service-oriented manager focused on delivering exceptional customer experiences to drive consistent revenue growth.
Overview
6
6
years of professional experience
Work History
Training Leader
Panda Express
Phoenix, United States
04.2024 - Current
- Upholding highest standard in store operation and cleanliness
- Providing structured training system and developing next pipeline of managers
- Supporting Area and Regional leaders to drive consistent execution across multiple stores
General Manager Tier 2
Panda Express
Phoenix, United States
02.2024 - 04.2024
- Upholding highest standard in store operation and cleanliness
- Providing structured training system and developing next pipeline of managers
- Training and coaching AMITs and CITs through structured development plans to strengthen leadership skills and operational excellence
Store Manager
Panda Express
Phoenix, United States
01.2023 - 02.2024
- Managing and directing the work of store associates
- Contributing to sales building and promoting brand awareness
- Driving sales and results through performance management and team development
Assistant Manager
Panda Express
Phoenix, United States
01.2021 - 12.2022
- Supporting GM in upholding store operation and cleanliness
- Supporting GM on hiring and staffing
- Managing customer service inquiries and complaints in a timely manner
Shift Lead
Panda Express
Phoenix, United States
01.2020 - 12.2020
- Managing the shifts and achieving daily tasks
- Providing hands-on training with new hires
- Managing store operations during absence of Store Manager or Assistant Manager
Education
Associate Degree - Business Administration
University of The People
12-2026
High School Diploma -
Cesar Chavez High School
05.2010
Skills
- Performance evaluation
- Customer service
- Bilingual in Chinese and English
- Collaborative learning
- Feedback analysis
- Data analytics
Hobbies and Interests
- Basketball
- Soccer
- Table Tennis
Timeline
Training Leader
Panda Express
04.2024 - Current
General Manager Tier 2
Panda Express
02.2024 - 04.2024
Store Manager
Panda Express
01.2023 - 02.2024
Assistant Manager
Panda Express
01.2021 - 12.2022
Shift Lead
Panda Express
01.2020 - 12.2020
Associate Degree - Business Administration
University of The People
High School Diploma -
Cesar Chavez High School