Justice Arotin
Ranalli's West Loop
Chicago
10
years of professional experience
Professional with solid background in management and operations, and customer satisfaction. Strong work ethic to pair with a competitive mindset. Eager to learn and grow to ensure success. Great interpersonal skills to ensure customer satisfaction and retention. Team player who not only gets excited about personal success, but the success of those around me.
Work History
Assistant General Manager
1 Year 9 Months- Coordinated daily operations to enhance team efficiency and service quality.
- Collaborated with management to develop promotional strategies/programming that boosted customer engagement.
- Motivated, trained, and disciplined employees to maximize performance while maintaining a productive, yet fun enviornment.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
General Manager
3 Years 5 Months- Oversaw daily operations, ensuring compliance with health regulations and quality standards.
- Coordinated events and promotions, enhancing the overall guest experience at the establishment.
- Managed a diverse team of staff, fostering a positive work environment to help promote a fun, eventful, profitable atmosphere.
- Cultivated strong relationships with customers and vendors to ensure long-term success and loyalty.
- Managed inventory to ensure flexibility with newer/older products that properly align within the business's budget
Manager/Lead Bartender
2 Years 7 Months- Supervised daily bar operations, ensuring exceptional service and adherence to quality standards.
- Trained and mentored new bartenders on drink preparation, bar standards and customer interaction.
- Resolved customer complaints swiftly. Turning negative experiences into positive experiences to ensure repeated business
- Upsold daily specials and beverage promotions to exceed personal daily goals
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and ensuring that the bar had all tools ready for success
Mixologist
7 Months- Prepared classic, modern, and unique cocktails for each customer.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Stored supplies according to bar policies and health code requirements.
- Helped developed signature cocktails, incorporating local seafood themes to align with restaurant branding.
Bartender/Server
1 Year 11 Months- Served high customer volumes during sporting events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, restocking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment while creating a memorable experience for customers
Education
High School Diploma
No Degree - Culinary Arts
Skills
Staff management
Staff development
Team Leadership Expertise
Food Safety
Customer Retention
Operations Oversight
Workflow Coordination
Building Vendor Relationships
Inventory control
Timeline
Assistant General Manager
Ranalli's West Loop
09.2024 - CurrentRead More
General Manager
McGee's Tavern and Grille
04.2021 - 09.2024Read More
Mixologist
Two Lights Seafood and Oyster
03.2018 - 10.2018Read More
Manager/Lead Bartender
Redmond's Ale House
02.2018 - 09.2020Read More
Bartender/Server
Duffy's Tavern & Grill
04.2016 - 03.2018Read More
Charles D Owen High School
High School Diploma
Read More
Asheville Buncombe Technical College
No Degree from Culinary Arts
Read More