Justice Wasilewski
Murfreesboro,TN
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Old Time Pottery Inc. and MTSU. Excelled in creating positive environments and enhancing client relationships, significantly boosting customer satisfaction. Skilled in both team collaboration and data analysis, I bring a blend of interpersonal and analytical strengths to drive success.
Overview
4
4
years of professional experience
Work History
Sales Associate
Old Time Pottery Inc.
04.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Esports Team Manager
MTSU
03.2021 - Current
- Cultivated an inclusive environment for all members of the esports organization through open communication channels and supportive policies.
- Fostered long-term stability within our organization by retaining key personnel through negotiation of contract extensions.
- Provided guidance and mentorship to players navigating their professional careers in esports.
Education
Risk Management And Insurance - Risk Assessment And Insurance
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Persuasion techniques
- Positive and professional
- Hospitality and accommodation
- Underwriting guidelines
- Analyzing data
- Client relationship building
Timeline
Sales Associate
Old Time Pottery Inc.
04.2022 - Current
Esports Team Manager
MTSU
03.2021 - Current
Risk Management And Insurance - Risk Assessment And Insurance
Middle Tennessee State University
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