Justin Antonetti
Prescott Valley,AZ
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure general manager position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Server
Ihop
09.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Denny's
02.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported needs of fellow wait staff who attended to specific needs of countless customers daily for our restaurant with social relevancy and intentionality
Asst Mgr, Shift Mgr, Server
Buffalo Wild Wings
03.2016 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained and mentored new employees to maximize team performance.
Server
Ihop
03.2012 - 03.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Valley High School
Las Vegas, NV06.1997
Skills
- Buffet Setup and Takedown
- Cool Under Pressure
- Servsafe Certified
- Pos Operation
- Warm and Friendly
- Greeting and Seating Guests
Timeline
Server
Ihop
09.2022 - 06.2023
Server
Denny's
02.2022 - 01.2023
Asst Mgr, Shift Mgr, Server
Buffalo Wild Wings
03.2016 - 03.2021
Server
Ihop
03.2012 - 03.2016
High School Diploma -
Valley High School
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