Justin Auers
Tomball,TX
Summary
Motivated and meticulous gentleman with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and problem solving.
Overview
5
5
years of professional experience
Work History
Realtor
Keller Williams
07.2023 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Knowledgeable in contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
In-Store Shopper
HEB Grocery Store
09.2021 - 07.2023
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked regularly to identify changes to store layout.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Picked an average of 750 units per workday and correctly placed each in its respective order.
Customer Service Assistant
HEB Grocery Store
11.2018 - 09.2021
- Answered customer questions about product availability and shipment times.
- Described products to customers and how best to care for merchandise.
- Utilized problem-solving skills to address customer queries and complaints.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
BBA - Marketing
Texas Tech University
Lubbock, TX05-2023
Skills
- Customer Relations
- Decision-Making
- Teambuilding
- Problem-Solver
- Microsoft Excel
- Salesforce
- Computer Operations
- Networking and Business Development
- Schedule Coordination
Timeline
Realtor
Keller Williams
07.2023 - Current
In-Store Shopper
HEB Grocery Store
09.2021 - 07.2023
Customer Service Assistant
HEB Grocery Store
11.2018 - 09.2021
BBA - Marketing
Texas Tech University