Justin Baizar
Brooklyn,NY
Summary
Dynamic concierge with a proven track record at First Services Residential, excelling in customer service and event coordination. Skilled in front desk operations and problem resolution, I enhanced resident satisfaction through effective communication and timely maintenance coordination. Recognized for training staff to uphold high service standards, ensuring a welcoming environment for all.
Overview
15
15
years of professional experience
Work History
Concierge
First Services Residential
Manhattan, New York
04.2020 - Current
- Delivered exceptional customer service by promptly greeting residents and guests.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated maintenance requests between residents and service teams for timely resolutions.
- Organized community events to enhance resident engagement and satisfaction.
- Maintained accurate visitor logs and records of resident communications.
- Assisted in emergency procedures, ensuring strict adherence to safety protocols.
- Provided information on local attractions and amenities to enrich resident experience.
- Trained new staff on policies and procedures to ensure high-quality customer service.
Concierge
Pan Am Equities
Manhattan, New York
04.2014 - 03.2020
- Greeted residents and guests, delivering exceptional customer service at front desk.
- Managed front desk operations to ensure efficient check-in and check-out processes.
- Coordinated maintenance requests by liaising between residents and service teams.
- Scheduled conference room reservations using proprietary software for optimal usage.
- Fulfilled guest special requests, arranging flowers or champagne upon arrival.
- Answered multi-line telephone inquiries with professionalism, providing general information.
- Took reservations over phone and online to streamline booking process.
- Arranged translators and other services to enhance guest experiences.
Runner
FreshDirect
Long Island City, New York
02.2011 - 03.2014
- Delivered groceries to customers' homes with efficiency and punctuality.
- Collaborated with drivers to optimize delivery routes for improved efficiency.
- Assisted in loading and unloading delivery vehicles to ensure timely dispatch.
- Coordinated with team members to address delivery challenges promptly.
- Engaged with customers during deliveries to enhance satisfaction.
Education
Associate of Arts - Liberal Arts
Boricua College
Brooklyn, NYSkills
- Customer service and support
- Event coordination
- Communication skills
- Front desk operations
- Team collaboration
- Problem resolution
- Data entry
Timeline
Concierge
First Services Residential
04.2020 - Current
Concierge
Pan Am Equities
04.2014 - 03.2020
Runner
FreshDirect
02.2011 - 03.2014
Associate of Arts - Liberal Arts
Boricua College