Justin Berry
HOODSPORT,Washington
Summary
Dedicated Grocery Manager with a strong focus on enhancing customer experiences and team collaboration. Proven expertise in inventory management and staff training, leading to improved operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Grocery Manager
Hood Canal Marketfresh
Hoodsport, WA
06.2014 - 06.2026
- Oversaw daily operations, ensuring optimal inventory levels and product availability.
- Trained and mentored team members on best practices and customer service techniques.
- Engaged with suppliers to uphold robust partnerships and negotiate beneficial agreements.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Performed key tasks to promote inviting grocery store appearance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front End Retail Cashier
Home Depot
Olympia, WA
04.2006 - 05.2014
- Supervised cash handling processes, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers on operational best practices and customer service standards.
- Coordinated scheduling for cashier team, optimizing coverage during peak hours.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Shelton High School
Shelton, WASkills
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Staff training/development
- Inventory tracking and management
- Staff management
- Forklift training expertise
Certification
- Forklift and Heavy Equipment Training - 2006-2026
Timeline
Grocery Manager
Hood Canal Marketfresh
06.2014 - 06.2026
Front End Retail Cashier
Home Depot
04.2006 - 05.2014
High School Diploma -
Shelton High School