Justin Brown
Laguna Hills,CA
Summary
With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Gelato Paradiso
08.2022 - Current
- Led daily operations and ensured high-quality service standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer inquiries and complaints, fostering a positive dining experience.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT07-2026
Associate of Science - Business Administration
Saddleback College
Mission Viejo, CA05-2025
Associate of Arts - Economics
Saddleback College
Mission Viejo, CA05-2025
Skills
- Customer service focus
Certification
- Licensed Tax Preparer (CTEC) - December 29 2025- October 31 2026
Timeline
Shift Lead
Gelato Paradiso
08.2022 - Current
Bachelor of Science - Accounting
Western Governors University
Associate of Science - Business Administration
Saddleback College
Associate of Arts - Economics
Saddleback College