Justin Caña
Los Angeles,CA
Summary
Experienced people-focused Director proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Demonstrated 10 years’ experience in retail managing company assets, while directing sales, staffing, and operations for company locations. Development in people and stores for future hyper growth in high-quality retail lifestyle establishments. Oversaw and optimized operations for existing stores and new store openings. Passion for growth in all aspects; personally, individually, as a team, and community.
Overview
9
9
years of professional experience
Work History
Director of Operations
Holey Grail Donuts
10.2023 - Current
- Fostered positive and productive relationships with store and field leadership, resulting in improved communication and alignment between the shops and corporate teams
- Cross functional collaboration with training, marketing, finance, product, and HR departments to implement strategies, rollouts, and goals
- Led a team of 8 managers and over 100 employees across store locations in CA + HI
- Daily driver of team and individual KPIs and provided regular, actionable feedback, surpassing company goals
- Optimized in-store metrics, resulting in a 10% reduction in cost of goods sold (COGS), a 15% decrease in labor expenses, and 15% improvement in profit and loss (P&L) margins
- Spearheaded process optimization initiatives that streamlined workflows and developed and executed operational strategies that improved efficiency
- Developed comprehensive company retail standard operating procedures (SOPs), improving operational efficiency.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality of operations
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Regional Director
Boba Guys
01.2023 - 10.2023
- Managed a team of 10 managers and over 10 retail store locations and operational department
- Successfully executed 6 new stores openings, contributing to a 50% expansion of the company's footprint in the region
- Analyzed market trends and customer preferences to optimize product offerings, resulting in 10% increase in category sales
- Identified and promoted talented individuals within the organization, filling key leadership positions and cultivating a high-performing and collaborative leadership team
- Conducted regular check-ins and performance evaluations of store managers, providing constructive feedback and coaching to improve team and operational performance
- Evaluated costs against expected market budgets, identified cost-saving opportunities, and implemented initiatives that surpassed profit targets
- Collaborated with marketing, training, and operations departments to execute successful in-store activations and external brand partnerships, leading to a 15% increase in foot traffic and a 25% boost in sales during promotional campaigns.
District Manager
Boba Guys
06.2020 - 01.2023
- Successfully managed and oversaw 8 managers at 8 locations: driving team cohesiveness and operational excellence
- Analyzed and evaluated each location's individual and team performances; identifying trends to determine best methods and strategies to improve results
- Achieved and maintained company standards and operational procedures, ensuring consistent quality and operational efficiency across all locations
- Created managers tools for in-store metrics to achieve COGS, P&L, labor, quality control, facility goals
- Developed company retail SOPs for company systems, recipe build, and operations
- Cross-functional leadership success with departmental goals.
District Manager
SunLife Organics
05.2019 - 05.2020
- Spearheaded routine operations and initiatives for regional group in new market
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows in new region
- Proven consistency of exceeding sales goals and revenue benchmarks for multiple locations by 5%
- Directed training programs and development paths for company managers, supervisors, and associates.
Senior General Manager
SunLife Organics
05.2015 - 05.2019
- Managed budgets, oversaw P&Ls, and surpassed margin targets consistently to stay on track with growth plans for 3 store locations
- Increased revenue streams by reducing costs and managing schedules
- Oversaw inventory by ordering precise quantities of products and executing corrective actions to drive profitability
- Managed all exempt employee coaching, training, and performance improvement actions
- Upheld quality control from company and health department standards
- Launched company's first non-local store location to Northern California market
- Developed new store opening procedures, assisted in growing company from 4 to 13 locations
- Assisted in development of standard operating procedures for current and future process steps
- Developed and launched company SOP for new items, product, and coffee program.
Education
Bachelor of Arts - Business Communications
California Lutheran University
Thousand Oaks, CASkills
- Business Development
- P&L Management
- New Store Openings
- Operations
- Process Improvements
- Cross-functional coordination
- Staff Training & Development
- Coaching & Mentoring Managers
- Leadership training
- Guest-Service
- Food and Beverage
- Start-up environment
Timeline
Director of Operations
Holey Grail Donuts
10.2023 - Current
Regional Director
Boba Guys
01.2023 - 10.2023
District Manager
Boba Guys
06.2020 - 01.2023
District Manager
SunLife Organics
05.2019 - 05.2020
Senior General Manager
SunLife Organics
05.2015 - 05.2019
Bachelor of Arts - Business Communications
California Lutheran University
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