Justin Catalan
Pacoima,CA
Summary
Dedicated server with exceptional customer service skills and strong cash handling abilities. Committed to guest engagement and maintaining high standards of food safety.
Overview
5
5
years of professional experience
Work History
Server
Tacosway
San Fernando, CA
06.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and ensured timely delivery of orders.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Handled cash transactions and processed payments efficiently.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Johnny Rockets Restaurant
Universal City, CA
03.2021 - 04.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions and processed payments efficiently.
- Managed inventory of dining supplies to prevent shortages during service.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Performance improvement
- Multitasking and organization
- Upselling techniques
Languages
English
Native or Bilingual
Timeline
Server
Tacosway
06.2025 - Current
Server
Johnny Rockets Restaurant
03.2021 - 04.2024
High School Diploma -
San Fernando Senior High School