Justin Dominguez
AZP Management
Glendale,AZ
8
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Production Associate
2 Years 3 Months- Monitored quality control processes to maintain product standards.
- Assisted in training new associates on safety protocols and operational procedures.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected final products to assess compliance with quality standards and established tolerances.
Customer Service Representative
1 Year 2 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Manager
2 Years 10 Months- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented staff training programs to elevate service standards and knowledge.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented inventory management systems to optimize resource allocation and tracking.
- Led initiatives to refine standard operating procedures, enhancing compliance and performance metrics.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
IT Technician
1 Year 7 Months- Diagnosed and resolved hardware and software issues to ensure optimal system performance.
- Collaborated with cross-functional teams to identify technology needs and deliver effective solutions.
- Conducted regular system audits, ensuring compliance with industry standards and organizational policies.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate in Applied Science - Electronics & Computer Technology
Skills
Customer service
Time Management
Problem resolution
Decision making
Teamwork and collaboration
Strong attention to detail
Technical troubleshooting
Data collection
Timeline
Production Associate
AZP Management
05.2024 - CurrentRead More
Customer Service Representative
Plur
03.2023 - 05.2024Read More
Assistant Manager
Genesis LLC
04.2020 - 02.2023Read More
IT Technician
ER2 Technology
08.2018 - 03.2020Read More
DeVry University
Associate in Applied Science from Electronics & Computer Technology
Read More